Survey: Port Colborne’s New Municipal Website

The City of Port Colborne is launching a new municipal website and is seeking input from the community to guide its development.

The project will focus on upgrading the backend technology that powers the website, improving accessibility, and enhancing the overall user experience for residents, businesses, and visitors.

Your feedback will help us understand how people interact with the website, what works well, and what can be improved to ensure the new website meets the needs of our community.

If you have questions or challenges completing the survey, please connect with us at communityengagement@portcolborne.ca or 905-835-2900 and we'll be happy to help.

Survey closes May 1, 2026.

Thank you for your participation!

2.What is your connection to Port Colborne? (select all that apply)

Full-time resident of Port Colborne

Seasonal resident of Port Colborne (less than 6 months per year)

Business owner in Port Colborne

Work in Port Colborne

Other meaningful ties to Port Colborne

Live somewhere else in Niagara

Prefer not to say

Other (please specify)

3.What type of device do you usually use to access the City of Port Colborne’s website? (select one)

Mobile phone

Desktop or laptop computer

Tablet

Other (please specify)

4.Do you use any of the following when browsing websites? (select all that apply)

Screen reader

Keyboard navigation instead of a mouse

Larger text / zoomed-in view

Voice-to-text or speech tools

I rely on clear, simple language to understand information

Other (please specify)

None of the above

5.If you wanted to make content on your screen larger or smaller, how would you do it? (select all that apply)

Use my fingers to pinch in or out (on a touchscreen)

Use a zoom or text size feature built into a website (e.g., buttons in the header)

Use browser controls (e.g., zoom buttons or text size settings)

Use keyboard shortcuts (e.g., Ctrl + / Ctrl − or Command + / Command −)

Use device accessibility settings (e.g., system text size or display settings)

I’m not sure how to do this

Other (please describe)

8.Which features are most important to you on the City of Port Colborne’s website homepage? (select up to three)(Required.)

News releases and public notices

Quick links to frequently visited pages or services

Events or event calendar

Links to social media

Contact information

Employment opportunities

Council or committee information

Online services (i.e. pay a bill, report a problem)

Other (please specify)

9.The last time you visited Port Colborne’s website, were you able to find what you were looking for? (select one)

Yes, easily

Yes, but it took some time

No, I had difficulty finding it

No, I could not find it at all

10.How confident are you that information on the website is accurate and up to date? (select one)

12.If we could improve ONE thing about Port Colborne’s website, what should it be? (select one)

Make information easier to find

Simplify the layout and menus

Improve the search function

Reduce the number of PDFs

Make it more mobile-friendly

Keep information more up to date

Improve online services (payments, forms, requests)

Use clearer, simpler language

Other (please specify)

13.Have you ever contacted the City because you couldn’t find information online? (select all that apply)

14.Are there any other features you wish the City of Port Colborne’s website had?

15.Is there anything else you’d like to share about your experience using the City’s website?

Thank you for taking the time to share your feedback.

Please note that personal information on this form is collected under the authority of the Municipal Act, 2001 and will be used to help Council make decisions related to the development of Port Colborne’s New Municipal Website. The disclosure of this information is governed by the Municipal Freedom of Information and Protection of Privacy Act. Questions related to the collection of this information may be directed to the Deputy City Clerk at 905-228-8118 or deputyclerk@portcolborne.ca

If you have any questions or feedback about this survey or would like to provide more comments, please email communityengagement@portcolborne.ca or call 905-835-2900.

Information and insights gathered through this survey will be collected and provided to Council at an upcoming meeting.