Pool Service Industry 2021 and Beyond

Service Industry in 2021

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* 1. How has the pandemic impacted your pool service and repair business?

Positively

Negatively

Neutral

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* 2. What are some of the ways the pandemic has positively or negatively impacted your business? Check all that apply.

 There’s so much work, I had to hire help.

 I’ve seen an increase in revenue.

 I’ve had to downsize my service area in order to stay on top of everything.

 Things are about the same as they ever were.

 There has been a slight increase in leads, but not enough new customers to make much of a difference.

 I’ve lost customers.

 I’m struggling to keep the business running.

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* 3. Have supply chain shortages impacted your business?

Yes

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* 4. On what products have you seen price increases? (check all that apply)

Chlorine tablets

Cal hypo

Liquid chlorine

bromine

stain removers and other chemicals

pumps

heaters

filters

service equipment

freight/shipping costs

Other (please specify)

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* 5. Have you raised prices charged for your services?

Yes

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* 6. By what percentage have your service accounts changed in the last year?

Decreased by more than 25%

Decreased by 10% to 25%

Decreased by 1% to 10%

Stayed the same

Increased by 1% to 10%

Increased by 10% to 25%

Increased by more than 25%

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* 7. Have you added to your team in the last year?

Yes

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* 8. Was this seasonal / scheduled hiring or did you need extra help?

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* 9. How many new employees did you hire?

1-5

6-10

10-14

15+

Pool Service Industry 2021 and Beyond

Service Industry in 2021

Question Title

* 1. How has the pandemic impacted your pool service and repair business?

Question Title

* 2. What are some of the ways the pandemic has positively or negatively impacted your business? Check all that apply.

Question Title

* 3. Have supply chain shortages impacted your business?

Question Title

* 4. On what products have you seen price increases? (check all that apply)

Question Title

* 5. Have you raised prices charged for your services?

Question Title

* 6. By what percentage have your service accounts changed in the last year?

Question Title

* 7. Have you added to your team in the last year?

Question Title

* 8. Was this seasonal / scheduled hiring or did you need extra help?

Question Title

* 9. How many new employees did you hire?

Question Title

* 10. What's the most difficult challenge the industry is facing this season?