Pool Service Industry 2021 and Beyond Service Industry in 2021 Question Title * 1. How has the pandemic impacted your pool service and repair business? Positively Negatively Neutral Question Title * 2. What are some of the ways the pandemic has positively or negatively impacted your business? Check all that apply. There’s so much work, I had to hire help. I’ve seen an increase in revenue. I’ve had to downsize my service area in order to stay on top of everything. Things are about the same as they ever were. There has been a slight increase in leads, but not enough new customers to make much of a difference. I’ve lost customers. I’m struggling to keep the business running. Question Title * 3. Have supply chain shortages impacted your business? Yes No Question Title * 4. On what products have you seen price increases? (check all that apply) Chlorine tablets Cal hypo Liquid chlorine bromine stain removers and other chemicals pumps heaters filters service equipment freight/shipping costs Other (please specify) Question Title * 5. Have you raised prices charged for your services? Yes No Question Title * 6. By what percentage have your service accounts changed in the last year? Decreased by more than 25% Decreased by 10% to 25% Decreased by 1% to 10% Stayed the same Increased by 1% to 10% Increased by 10% to 25% Increased by more than 25% Question Title * 7. Have you added to your team in the last year? Yes No Question Title * 8. Was this seasonal / scheduled hiring or did you need extra help? Question Title * 9. How many new employees did you hire? 0 1-5 6-10 10-14 15+ Question Title * 10. What's the most difficult challenge the industry is facing this season? Next