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Increase Knowledge of Point of Sales Systems on Public Lands

Public land nonprofit organizations utilize Point of Sales (POS) Systems to operate retail stores and sell products / services to visitors. Please help us complete this 20 question survey on what system you use, how you use it and how well it works for your needs. Your response will help us create a resource guide that benefits public land nonprofits operating retail stores across the country. Please submit your survey results by October 5, 2016. 

Questions? Please contact Amanda Keith at amanda@publiclandsalliance.org.
1.Which POS system(s) do you currently use? Check all that apply.(Required.)
2.How long has your organization used your current POS System?(Required.)
3.Which of the following features does your POS system offer and how would you rate them? Mark and rate all that apply from "Poor" to "Very Well." Please mark if any of these features had additional fees associated.(Required.)
N/A
Poor
Somewhat Poor
Moderate
Somewhat Well
Very Well
Additional Fees Associated
Integrates with Accounting Software
Inventory Management: Tracks inventory and assists with re-ordering and invoices
Reporting and Analytics: Allows for year-to-year sales reports and / or reports from different store locations.
Accepts a variety of payment options: Major credit cards, phones and squares, remote and handheld readers
Employee Management: Tracks employee work hours, manages scheduling and payroll
Customer Management: Logs customer information
Membership Management: Tracks new members, assists with recruitment and renewal, option to segregate membership purchase vs. product purchase
E-Marketing Tools: Assists with contacting customers and promoting your products
E-Commerce Solutions: Online store capabilities to display products; updates quantities in real-time
Remote / Offline Capabilities
Works during Power Outages: Battery Back-up Capabilities
Works in Multiple Store Locations
Operates on a Tablet / Mobile Device
Ongoing Customer Service From Provider with Rapid Response to Problems
4.Does your POS system have any of the following features?
5.What are the greatest challenges you have with your current POS system?(Required.)
6.What operating system does your POS system software work on? Is there any operating system it does not work on?(Required.)
7.How often is your POS system software updated?
8.Do you use a separate credit card terminal, connected to the POS system, to process electronic transactions securely (encrypted)?(Required.)
9.Is the majority of your hardware support handled by your staff, the POS system provider or a third party?(Required.)
10.What was the cost to install your POS system? If you have multiple store locations, please provide cost summary per location.(Required.)
11.Was the price for your POS system negotiable or fixed?(Required.)
12.Did you pay an upfront cost or did you sign an agreement to use the software as a service? If an agreement, how long is your term with the provider?(Required.)
13.Does your POS system include annual or recurring fees for customer support? If yes, please provide the annual cost in dollar amount. If no, type "N/A."(Required.)
14.If you customized your system or purchased add-ons, what were the additional costs associated?(Required.)
15.Does your POS system ensure the software meets current PCI compliance requirements?(Required.)
16.Does your POS system include antivirus and anti-spam programs? If so, are they cloud-based or hosted locally?(Required.)
17.What was the approximate response time from your provider for your most recent customer service need?(Required.)
18.Please describe in more detail your most recent experience with your POS system provider’s customer service.(Required.)
19.How would you rate your overall satisfaction with your POS system?(Required.)
Not At All Satisfied
Very Satisfied
20.If you are satisfied with your POS system, use the space below to provide a testimonial.
21.Contact Information(Required.)