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The Pediatric Pulse:
The Impact of PCP Assignment Changes on
Patient Care and Practice Billing

We understand that patients assigned to primary care physicians (PCPs) through insurance plans can suddenly change, often causing issues in patient care and practice billing/payments. Please complete this survey to report your feedback on PCP changes. The information will help advocate for appropriate process enhancements. Thank you!
1.Which of the following best describes you?(Required.)
2.What is the name and location (zip code) of your practice/organization? (List all that apply)(Required.)
3.Which insurance plans do you currently accept? (Check all that apply)(Required.)
4.Has your practice encountered issues with changes in PCP assignments on file (where the patient’s PCP on file does not match the requested PCP)?(Required.)
5.As per your knowledge, what are common reasons behind incorrect PCP assignments or changes? (Check all that apply)(Required.)
6.Which plans deny claims even after the patient or practice request the PCP change, attain a reference number for that change, and are assured the claims will be paid? (Check all that apply)(Required.)
7.What strategies have you used to ensure the claims are paid? (Check all that apply)(Required.)
8.How often do PCP assignment denials result in write-offs for your practice?(Required.)
9.How does your office deal with the patient/family in the office when PCP assignment issues arise? (Select all that apply)(Required.)
10.If you have turned away patients at the time of the visit due to these issues, how often does this happen?
11.Please provide any specific examples where PCP assignments have caused issues for your practice:
12.What changes would you recommend to the insurance plans to make this process easier?
13.Please provide your name and contact information if you're open to follow-up discussions regarding this topic:
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