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To help us maintain and improve our services, we would be most grateful if you would complete this survey.
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1.
In dealing with Plastic Surgeon, what matters to you most?
(Required.)
Not important
Important
Very important
Standard of repair
Not important
Important
Very important
Punctuality
Not important
Important
Very important
Professionalism
Not important
Important
Very important
Communication of information
Not important
Important
Very important
Other (please specify)
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2.
How important to you are the following when buying finishing services?
(Required.)
Not important
Important
Very important
Quality of repair
Not important
Important
Very important
Cost of repair
Not important
Important
Very important
Speed of repair
Not important
Important
Very important
Landfill saving
Not important
Important
Very important
Other (please specify)
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3.
What is most important to you when ordering finishing services?
(Required.)
Not important
Important
Very important
Personal service
Not important
Important
Very important
Information and advice
Not important
Important
Very important
Free demonstration
Not important
Important
Very important
Ease of ordering
Not important
Important
Very important
Transparent pricing
Not important
Important
Very important
Speed of response
Not important
Important
Very important
Other (please specify)
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4.
What other aspects do you consider when choosing a supplier?
(Required.)
Character of sales representative
Employment ethos
Health and safety accreditation
Quality accreditation
Environmental awareness
Financial stability
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5.
What is your overall satisfaction with Plastic Surgeon?
(Required.)
Excellent
Good
Reasonable
Poor
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6.
How does Plastic Surgeon's service compare to your other suppliers?
(Required.)
Best
Better overall
Average
Worse
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7.
How likely or unlikely are you to buy from Plastic Surgeon again?
(Required.)
Very likely
Likely
Unlikely
Very unlikely
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8.
How likely or unlikely would you be to recommend Plastic Surgeon to a colleague?
(Required.)
Very likely
Likely
Unlikely
Very unlikely
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9.
How do you rate the reputation of Plastic Surgeon?
(Required.)
Excellent
Good
Average
Poor
Bad
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10.
How easy is it to do business with us?
(Required.)
Very easy
Moderately easy
Not easy
Difficult
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11.
How do you rate the value for money of our service?
(Required.)
Excellent
Good
Average
Poor
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12.
Have you ever used one of our competitors?
(Required.)
Yes
No
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13.
If 'Yes' what was the competitor's name?
(Required.)
*
14.
How did you rate their service to ours?
(Required.)
Better
Equal
Worse
Not applicable
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15.
What phrase best describes the service that Plastic Surgeon provides?
(Required.)
Cosmetic repair
Surface repair
Cosmetic finishing
Snagging
Surface finishing
Fine finishing
Other (please specify)