How Are We Doing?

The City of Plano Building Inspections Department is committed to monitoring the quality of the services we provide to our citizens and customers. We would appreciate your feedback on our performance. (All submissions are anonymous.)

* 1. Permit Services / Plan Review: Please rate your recent experience.

  Excellent Good Adequate Poor Unacceptable N/A
Communicating clearly and effectively
Keeping you informed of permits / plan review progress
Meeting turn around times
Working with you and your team
Responding promptly to problems

* 2. Inspection Requests / Inspections Services: Please rate your recent experience.

  Excellent Good Adequate Poor Unacceptable N/A
Communicating clearly and effectively
Answering questions timely and appropriately
Meeting inspection requests in a timely manner
Working with you and your team
Responding promptly to problems

* 3. Overall, how do you rate the quality of the services we provide?

* 4. What level of confidence do you have in us to deliver permit or inspection services that you require?

* 5. Overall, is our performance ...

* 6. If you have any suggestions regarding how we could improve the services we provide to you OR you would like to elaborate on any of your answers to the above questions, please enter them in the box below.

* 7. We would like an opportunity to respond to your comments!

Please provide contact information Phone number or email address so we can follow up on issues or suggestions. This will help and ensure that we reach our customer service goals. Thank You!

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