PWC Member Satisfaction 2017 Question Title * 1. How often do you visit Phifer? Less than weekly Once a week Twice a week Three times a week More than 3 times a week Question Title * 2. How long have you been a member at Phifer? 1-3 months 4-6 months 7-12 months 1 year 2-4 years 5-10 years 10+ years Question Title * 3. On WEEKDAYS I typically visit Phifer between 6AM-9AM 9AM-11AM 11AM-2PM 2PM-4PM 4PM-6PM 6PM-9PM Question Title * 4. On WEEKENDS I typically visit Phifer between Saturday 8AM-11AM Saturday 11AM-2PM Saturday 2PM-4PM Sunday 1PM-3PM Sunday 3PM-5PM Question Title * 5. I visit Phifer to enhance sport performance train for bodybuilding train for powerlifting train for CrossFit lose weight medical reasons maintain my physical condition meet people and socialize take group fitness classes swim Other (please specify) Question Title * 6. How important were the following when joining or renewing at Phifer? Very Important Important Neutral Somewhat Important Not Important Equipment Equipment Very Important Equipment Important Equipment Neutral Equipment Somewhat Important Equipment Not Important Personal Trainers Personal Trainers Very Important Personal Trainers Important Personal Trainers Neutral Personal Trainers Somewhat Important Personal Trainers Not Important Price Price Very Important Price Important Price Neutral Price Somewhat Important Price Not Important Amenities Amenities Very Important Amenities Important Amenities Neutral Amenities Somewhat Important Amenities Not Important Referral From Friend Referral From Friend Very Important Referral From Friend Important Referral From Friend Neutral Referral From Friend Somewhat Important Referral From Friend Not Important Atmosphere Atmosphere Very Important Atmosphere Important Atmosphere Neutral Atmosphere Somewhat Important Atmosphere Not Important Reputation Reputation Very Important Reputation Important Reputation Neutral Reputation Somewhat Important Reputation Not Important Other (please specify) Question Title * 7. Rank your level of satisfaction related to Phifer's operations. Highly Satisfied Moderately Satisfied Neither Satisfied or Dissatisfied Dissatisfied Very Dissatisfied Cleanliness Cleanliness Highly Satisfied Cleanliness Moderately Satisfied Cleanliness Neither Satisfied or Dissatisfied Cleanliness Dissatisfied Cleanliness Very Dissatisfied Locker Room Cleanliness Locker Room Cleanliness Highly Satisfied Locker Room Cleanliness Moderately Satisfied Locker Room Cleanliness Neither Satisfied or Dissatisfied Locker Room Cleanliness Dissatisfied Locker Room Cleanliness Very Dissatisfied Staff Availability Staff Availability Highly Satisfied Staff Availability Moderately Satisfied Staff Availability Neither Satisfied or Dissatisfied Staff Availability Dissatisfied Staff Availability Very Dissatisfied Equipment Condition Equipment Condition Highly Satisfied Equipment Condition Moderately Satisfied Equipment Condition Neither Satisfied or Dissatisfied Equipment Condition Dissatisfied Equipment Condition Very Dissatisfied Gym Security Gym Security Highly Satisfied Gym Security Moderately Satisfied Gym Security Neither Satisfied or Dissatisfied Gym Security Dissatisfied Gym Security Very Dissatisfied Pool Pool Highly Satisfied Pool Moderately Satisfied Pool Neither Satisfied or Dissatisfied Pool Dissatisfied Pool Very Dissatisfied Music Music Highly Satisfied Music Moderately Satisfied Music Neither Satisfied or Dissatisfied Music Dissatisfied Music Very Dissatisfied Lighting Lighting Highly Satisfied Lighting Moderately Satisfied Lighting Neither Satisfied or Dissatisfied Lighting Dissatisfied Lighting Very Dissatisfied Group Fitness Group Fitness Highly Satisfied Group Fitness Moderately Satisfied Group Fitness Neither Satisfied or Dissatisfied Group Fitness Dissatisfied Group Fitness Very Dissatisfied Other (please specify) Question Title * 8. How comfortable do you feel that you are using the exercise equipment properly? Very Comfortable Somewhat Comfortable Just OK Not Comfortable Question Title * 9. How far away from the gym do you live? Within 2 miles Within 2-10 miles Within 11-15 miles Within 16-20 miles More than 20 miles Question Title * 10. Rank your level of satisfaction with the various types of equipment. Highly Satisfied Moderately Satisfied Neither Satisfied or Dissatisfied Dissatisfied Very Dissatisfied Free Weights Free Weights Highly Satisfied Free Weights Moderately Satisfied Free Weights Neither Satisfied or Dissatisfied Free Weights Dissatisfied Free Weights Very Dissatisfied Weight Machines Weight Machines Highly Satisfied Weight Machines Moderately Satisfied Weight Machines Neither Satisfied or Dissatisfied Weight Machines Dissatisfied Weight Machines Very Dissatisfied Cardiovascular Equipment Cardiovascular Equipment Highly Satisfied Cardiovascular Equipment Moderately Satisfied Cardiovascular Equipment Neither Satisfied or Dissatisfied Cardiovascular Equipment Dissatisfied Cardiovascular Equipment Very Dissatisfied If very dissatisfied please indicate the reason Question Title * 11. I believe my membership dues are Less than alternative fitness centers About the same as alternative fitness centers More than other fitness centers Unknown relative to other fitness centers Question Title * 12. List any additional services that would add value to your experience at Phifer. Question Title * 13. Have you referred a friend to Phifer? Yes No If no, why not? Question Title * 14. Have you purchased one or more personal training sessions from Phifer? Yes No If no, why not? Question Title * 15. For those that have purchased personal training sessions, how satisfied were you with the session? Very Satisfied Moderately Satisfied Neither Satisfied or Dissatisfied Dissatisfied Very Dissatisfied Not Applicable Question Title * 16. Gender Male Female None Specified Question Title * 17. Age 18-20 years old 21-26 years old 27-32 years old 33-39 years old 40-50 years old 51-60 years old 61-70 years old 70+ years old Question Title * 18. Have you purchased a massage at Phifer? Yes No If no, why not? Question Title * 19. For those that have purchased a massage at Phifer, how satisfied were you? Very Satisfied Moderately Satisfied Neither Satisfied or Dissatisfied Dissatisfied Very Dissatisfied Not Applicable Question Title * 20. For those who participate in the group fitness program at Phifer, how satisfied are you? Very Satisfied Moderately Satisfied Neither Satisfied or Dissatisfied Dissatisfied Very Dissatisfied What classes would you like to see? Question Title * 21. For those who participate in our CrossFit program, how satisfied are you? Very Satisfied Moderately Satisfied Neither Satisfied or Dissatisfied Dissatisfied Very Dissatisfied Not Applicable If you have never tried CrossFit, why? Question Title * 22. Do you feel the space is adequate for CrossFit? Yes No Question Title * 23. How often do you play racquetball? 3-5 times a week 1-2 times a week Once a month Once a year Never If never, why? Question Title * 24. How often to you use the pool? 3-5 times a week 1-2 times a week Once a month Once a year Never If never, why? Question Title * 25. Overall, how satisfied are you with your membership? Very Satisfied Moderately Satisfied Neither Satisfied or Dissatisfied Dissatisfied Very Dissatisfied Question Title * 26. Feel free to share any additional thoughts about Phifer. Question Title * 27. Leave contact information to be eligible for prizes. (optional) Name Email Address Phone Number Done