Central San Development Services Customer Survey

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* 1. Section(s) that served you:

Inspection

Mainline Plan Review

Right of Way

Permit Counter Staff

Capacity Use Program

Sewer Billing

Contractual Assessment Districts/Septic Conversion Financing

Pump Application Review

Other (please specify)

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* 2. Was the person who served you knowledgeable?

Yes

Other (please specify)

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* 3. Per question 2 - Person's name (optional)

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* 4. Per question 2 - Application # or job #

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* 5. Please rate the following as to how the service was provided:
(Ratings: 4 = Excellent, 3 = Good, 2 = Fair, 1 = Needs Improvement)

	4	3	2	1
Courteous Attitude	Courteous Attitude 4	Courteous Attitude 3	Courteous Attitude 2	Courteous Attitude 1
Responsiveness	Responsiveness 4	Responsiveness 3	Responsiveness 2	Responsiveness 1
Helpful	Helpful 4	Helpful 3	Helpful 2	Helpful 1
Overall Rating	Overall Rating 4	Overall Rating 3	Overall Rating 2	Overall Rating 1

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* 6. Was the response time reasonable?

Yes

If no, please tell us how long it took to resolve the issue and what you expected or consider reasonable:

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* 7. If the person serving you was unable to address your concern or need, were you directed to the appropriate staff person?

Yes

Not applicable

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* 8. Please share any additional comments and/or suggestions to improve our customer service. In particular, Central San is interested in ways to improve "contactless customer service" and appreciates any suggestions you may offer.

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* 1. Section(s) that served you:

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* 2. Was the person who served you knowledgeable?

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* 3. Per question 2 - Person's name (optional)

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* 4. Per question 2 - Application # or job #

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* 5. Please rate the following as to how the service was provided:(Ratings: 4 = Excellent, 3 = Good, 2 = Fair, 1 = Needs Improvement)

Question Title

* 6. Was the response time reasonable?

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* 7. If the person serving you was unable to address your concern or need, were you directed to the appropriate staff person?

Question Title

* 8. Please share any additional comments and/or suggestions to improve our customer service. In particular, Central San is interested in ways to improve "contactless customer service" and appreciates any suggestions you may offer.

* 5. Please rate the following as to how the service was provided:
(Ratings: 4 = Excellent, 3 = Good, 2 = Fair, 1 = Needs Improvement)