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Client Feedback Questionnaire
*
1.
Overall, how satisfied are you with our level of service?
(Required.)
1 Very satisfied
2 Fairly satisfied
3 Undecided
4 Fairly dissatisfied
5 Very dissatisfied
1 Very satisfied
2 Fairly satisfied
3 Undecided
4 Fairly dissatisfied
5 Very dissatisfied
*
2.
Did we give information/advice that was easy to understand?
(Required.)
1 Very Easy
2 Fairly easy
3 Undecided
4 Fairly difficult
5 Very difficult
1 Very Easy
2 Fairly easy
3 Undecided
4 Fairly difficult
5 Very difficult
*
3.
How well did we keep you up to date with progress?
(Required.)
1 Very well
2 Fairly well
3 Undecided
4 Fairly poor
5 Very Poor
N/A - One off advice given
1 Very well
2 Fairly well
3 Undecided
4 Fairly poor
5 Very Poor
N/A - One off advice given
*
4.
Please tell us how you heard about us.
(Required.)
*
5.
How easy was it to make initial contact with us?
(Required.)
1 Easy
2 Fairly easy
3 Moderate
4 Fairly difficult
5 Difficult
1 Easy
2 Fairly easy
3 Moderate
4 Fairly difficult
5 Difficult
6.
We welcome reviews about the service you received from us. We often share these with other clients, on our website and in other marketing materials and we’d love to include yours too. We would be grateful if you would please provide us with your comments (and name if you are happy for us to include).
7.
Do you have any further comments or suggestions that may help us to improve our level of service?
*
8.
On a scale of 0 to 10,
How likely is it that you would recommend our company to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
(Required.)
Not at all likely
Extremely likely
0
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10
9.
What was the name of the person you dealt with?
10.
If you have been dissatisfied with any part of our service to you please enter your preferred contact details here and we will be in touch. (or leave this section blank)
