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Payroll - Payment Type Survey

Thank you for completing this survey. Complete survey's have a chance to win £500 on a Caxton Travel Card. The information will be used to update the 2023 Payroll research which can be found at: https://caxton.io/research/payroll-on-demand

If you have any questions you can contact Paul Unwin, Payments Integration Manager on 0207 0427 635 or paul.unwin@caxton.io
1.What is your employment status?(Required.)
2.Where do you work in payroll(Required.)
3.Describe your main responsibility in your role?(Required.)
4.How many employees do you manage payroll for?(Required.)
5.What region do you work in?(Required.)
6.What is your nearest city? [SINGLE CHOICE]
7.What industry sector do your clients predominantly operate in?(Required.)
8.What sort of payment methods do you use for client payrolls?(Required.)
9.How stressful do you find client payroll each month?(Required.)
10.How often do BACS payments fail?(Required.)
11.How satisfied are you with BACS as a payment platform?(Required.)
12.Do you have a backup for your BACS system?(Required.)
13.How long do you allow for a BACS payroll run for the whole process (start to finish) for a typical client?(Required.)
14.BACS on its own is not suitable for modern payroll - to what extent do you agree with this statement?(Required.)
15.How often do you have a second or follow-up pay run for a client?(Required.)
16.When you need a second or follow up payment run for a client - Can you make faster payments when this happens?(Required.)
17.The below options are benefits of Faster Payments. Which of these would offer the most benefit to you and your payroll clients? Please select the top 2 benefits.(Required.)
18.Here are some more benefits of Faster Payments with a specific provider. Which of these appeal most to you?(Required.)
19.What is the ideal scenario for your payment runs?(Required.)
20.What percentage of your time at work is spent on average rectifying payroll issues?(Required.)
0
100
21.How does this affect your productivity to accomplish the typical responsibilities in your role?(Required.)
22.How often do you receive requests/complaints from clients regarding inaccuracies with their pay?(Required.)
23.What is the impact on clients and client staff when payments fail or are incorrect? (Select all that apply)(Required.)
24.What impact do payroll delays have on staff morale? (Select all that apply)(Required.)
25.To what extent do you think payroll issues influence employees’ decisions to seek new employment?(Required.)
26.How often do you receive requests to have advance payment of wages for individual client staff?(Required.)
27.Would you find an earned wage access or on-demand pay to support client staff during this time of economic instability?(Required.)
28.What are your general thoughts on the future of Faster Payments in Payroll?(Required.)
29.Can you describe a 'payroll incident' that caused you or a colleague issues described in this survey?(Required.)
30.If you do payroll for staff based in other jurisdictions, what challenges do you face? Please select all that apply.
31.If you would like to be entered into the prize draw to win £500 on a Caxton Travel card, please leave the details requested below. Terms: A completed survey is required. Winner drawn at random. No cash alternative is available. Entries close 16 October 12pm.