Thank you for completing this survey. Complete survey's have a chance to win £500 on a Caxton Travel Card. The information will be used to update the 2023 Payroll research which can be found at: https://caxton.io/research/payroll-on-demand

If you have any questions you can contact Paul Unwin, Payments Integration Manager on 0207 0427 635 or paul.unwin@caxton.io

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1. What is your employment status? (Required.)

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2. Where do you work in payroll (Required.)

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3. Describe your main responsibility in your role? (Required.)

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4. How many employees do you manage payroll for? (Required.)

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5. What region do you work in? (Required.)

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6. What is your nearest city? [SINGLE CHOICE]

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7. What industry sector do your clients predominantly operate in? (Required.)

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8. What sort of payment methods do you use for client payrolls? (Required.)

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9. How stressful do you find client payroll each month? (Required.)

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10. How often do BACS payments fail? (Required.)

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11. How satisfied are you with BACS as a payment platform? (Required.)

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12. Do you have a backup for your BACS system? (Required.)

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13. How long do you allow for a BACS payroll run for the whole process (start to finish) for a typical client? (Required.)

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14. BACS on its own is not suitable for modern payroll - to what extent do you agree with this statement? (Required.)

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15. How often do you have a second or follow-up pay run for a client? (Required.)

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16. When you need a second or follow up payment run for a client - Can you make faster payments when this happens? (Required.)

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17. The below options are benefits of Faster Payments. Which of these would offer the most benefit to you and your payroll clients? Please select the top 2 benefits. (Required.)

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18. Here are some more benefits of Faster Payments with a specific provider. Which of these appeal most to you? (Required.)

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19. What is the ideal scenario for your payment runs? (Required.)

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20. What percentage of your time at work is spent on average rectifying payroll issues? (Required.)

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i We adjusted the number you entered based on the slider’s scale.

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21. How does this affect your productivity to accomplish the typical responsibilities in your role? (Required.)

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22. How often do you receive requests/complaints from clients regarding inaccuracies with their pay? (Required.)

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23. What is the impact on clients and client staff when payments fail or are incorrect? (Select all that apply) (Required.)

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24. What impact do payroll delays have on staff morale? (Select all that apply) (Required.)

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25. To what extent do you think payroll issues influence employees’ decisions to seek new employment? (Required.)

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26. How often do you receive requests to have advance payment of wages for individual client staff? (Required.)

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27. Would you find an earned wage access or on-demand pay to support client staff during this time of economic instability? (Required.)

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28. What are your general thoughts on the future of Faster Payments in Payroll? (Required.)

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29. Can you describe a 'payroll incident' that caused you or a colleague issues described in this survey? (Required.)

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30. If you do payroll for staff based in other jurisdictions, what challenges do you face? Please select all that apply.

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31. If you would like to be entered into the prize draw to win £500 on a Caxton Travel card, please leave the details requested below. Terms: A completed survey is required. Winner drawn at random. No cash alternative is available. Entries close 16 October 12pm.

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