Getting paid for your consumer rep work with the Department and HHSs

Consumer Survey

SURVEY PURPOSE

Queensland Health is using a new finance system. Health Consumers Queensland is aware that the new finance system has caused a few problems for some consumers - including not getting paid or waiting a long time to be paid.

This survey is to find out if you are having any problems with getting paid for your consumer rep work.

We will use this information to show Queensland Health's Finance Branch how many consumers this is affecting, the common problems encountered, and to help them find solutions that work for consumers.

However, in the short-term, if you are waiting to be paid and it's been more than one month, please get in direct contact with your key contact on the project/committee that you are involved with. Let them know of the delay in payment and ask them to follow this up on your behalf. You may also want to ask for timeframes about when it's likely to be sorted.

Thank you for taking the time to respond to this survey.

Please reply to this survey by Monday 9 March 2020.

Privacy
This survey is submitted via SurveyMonkey, which is based in the United States of America. More details and information about SurveyMonkey’s privacy policy, can be found here.

Question Title

* 1. In the last 6 months, did you receive information from Queensland Health about any changes you may need to make in order to get paid/reimbursed for expenses for the consumer rep work you do?

Yes

If yes, did you understand the information?

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* 2. Have you encountered any challenges in the last six months with remuneration and reimbursements (payment of your sitting fees, travel, car parking etc) from Queensland Health?

Yes

If yes, what are these challenges?

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* 3. Do you give us permission to share this information with Queensland Health?

Yes

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* 4. The Finance Branch from Queensland Health are looking for actual details of some of the problems consumers are facing. If you are willing, please write down what's been happening for you. Include the name of the committee or the unit you are working with, the name of the HHS or if it is in the Dept of Health, a remittance number, invoice number, date it was submitted etc. Please provide enough information for the QH Finance Branch to understand the problem.

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* 5. What would make things easier for you in terms of getting paid or receiving reimbursements for your costs?

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* 6. Is there anything else you would like to share about the consumer representative remuneration/reimbursement policy or processes used by the Department and/or Hospital and Health Services that works well for you, or doesn't work well for you.

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* 7. Please fill in your details below.

First Name

Last name

Name of the committee or project

Email address

Contact phone no

Thank you for taking the time to respond to this survey.