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P&O Solutions Patient Satisfaction Survey
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1.
Which option best describes your most recent appointment with us?
(Required.)
Evaluation/Casting
Fitting/Delivery
Follow up/Adjustment
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2.
Which of our locations did you visit?
(Required.)
West Springfield, MA
Northampton, MA
I was seen at a Hospital or Skilled Nursing Facility
I was seen at my home
I was seen at another physician's office
Other (please specify which facility or office if you were seen off site)
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3.
Upon arrival, how would rate our administrative staff?
(Required.)
Extremely friendly & helpful
Pleasant
Rude
I was not acknowledged/greeted
No receptionist
Not applicable
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4.
How comfortable was our waiting area?
(Required.)
Very comfortable
Adequate
Very uncomfortable
Not applicable
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5.
For your scheduled appointment, were you seen
(Required.)
On time
Just after scheduled time
Long after scheduled time
I was late
I was seen on a walk in basis
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6.
How were your financial obligations explained to you?
(Required.)
Clearly
Somewhat clearly
My financial obligations were not explained
Not applicable for this visit
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7.
Which provider(s) did you see? (check all that apply)
(Required.)
Craig Babyak, C.P.O.
Christian Rogers, C.P.
Lisa Ryan, C. Ped.
Christopher Cabrini, C.P.O.
Kate Vartanian, C.P.
Peter Farrar, Technician
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8.
Please rate the level of knowledge, care and attention you received from your provider.
(Required.)
Exceeded expectations
Met expectations
Below expectations
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9.
Did you discuss your goals and objectives related to your care with your provider?
(Required.)
Yes
No
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10.
Did you receive your device(s) when your provider indicated you would?
(Required.)
Yes, I received my device/items on time.
My device/items arrived sooner than expected.
No, It took longer than expected
There was a delay caused by paperwork or insurance authorization.
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11.
Were you given complete instructions on your equipment/care?
(Required.)
Yes
No
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12.
How satisfied are you with your device(s)?
(Required.)
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
13.
For Amputees Only:
How comfortable is your socket if it was fabricated by P&O Solutions?
(If you are currently wearing a socket made by another company, please skip this question.)
Very Comfortable
Moderately Comfortable
Tolerable
Poor
Painful
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14.
Would you recommend our practice to your friends or family if they had a need for our services?
(Required.)
Very likely
Likely
Neither likely nor unlikely
Unlikely
Very unlikely
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15.
Please rate your overall satisfaction with the care you received at our practice.
(Required.)
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
16.
Additional Comments or Feedback:
17.
Please provide your contact information
(if you wish to remain anonymous you may skip this)
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Current Progress,
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