Customer Experience Questionnaire

The Palace Theatre is a leading arts and entertainment venue in Kilmarnock, offering a year-round programme of drama, variety, comedy, music, dance and more!

 We continually strive to meet the expectations of our customers through venue and programme development. All our customers’ opinions are important to us and we would very much appreciate your feedback regarding your visit to the Palace Theatre.

Those completing the survey will automatically be entered into a prize draw offering a free pair of tickets to a Palace Theatre show. For the winner to be notified, please don’t forget to leave your contact details at the end of the survey.
 
Thank you.


 

 

* 1. What method did you use to purchase your tickets?

* 2. On a scale of 0 to 10, with 0 being the worst possible score, and 10 being the best possible score: how did you find the ticket booking process?                                  

  0 1 2 3 4 5 6 7 8 9 10
Please select your answer

* 3. On a scale of 0 to 10, with 0 being the worst possible score, and 10 being the best possible score: how would you rate the following Palace Theatre facilities?                                  

  0 1 2 3 4 5 6 7 8 9 10 Not Applicable
The Juice Bar (on the ground floor)
The Bar (on the first floor)

* 4. On a scale of 0 to 10, with 0 being the worst possible score, and 10 being the best possible score: how would you rate the staff at the Palace Theatre on the night you attended?                   

  0 1 2 3 4 5 6 7 8 9 10
Please enter your score

* 5. How likely is it that you would recommend the Palace Theatre to a friend or colleague?

Not at all likely
Extremely likely

* 6. For the purpose of the prize draw, please enter your contact details in the box provided.

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