Pachaug Animal Hospital Client Satisfaction Survey Question Title * 1. If today was your first time visiting us, why did you choose our vet clinic? Good online reviews It is close by It is well advertised Word of mouth Former client of Dr. Gay Not applicable Question Title * 2. What was the nature of your most recent visit? Wellness exam Sick exam Surgery Technician visit Drop-off exam None of the above Question Title * 3. What was your opinion of the reception staff? Very unsatisfied Unsatisfied Satisfied Very satisfied Above and beyond Professionalism Professionalism Very unsatisfied Professionalism Unsatisfied Professionalism Satisfied Professionalism Very satisfied Professionalism Above and beyond Friendliness Friendliness Very unsatisfied Friendliness Unsatisfied Friendliness Satisfied Friendliness Very satisfied Friendliness Above and beyond Ability to answer questions Ability to answer questions Very unsatisfied Ability to answer questions Unsatisfied Ability to answer questions Satisfied Ability to answer questions Very satisfied Ability to answer questions Above and beyond Efficiency in checking in and out Efficiency in checking in and out Very unsatisfied Efficiency in checking in and out Unsatisfied Efficiency in checking in and out Satisfied Efficiency in checking in and out Very satisfied Efficiency in checking in and out Above and beyond Question Title * 4. What was your opinion on the technician(s) who worked with your pet? Very unsatisfied Unsatisfied Satisfied Very satisfied Above and beyond Professionalism Professionalism Very unsatisfied Professionalism Unsatisfied Professionalism Satisfied Professionalism Very satisfied Professionalism Above and beyond Client education/communication Client education/communication Very unsatisfied Client education/communication Unsatisfied Client education/communication Satisfied Client education/communication Very satisfied Client education/communication Above and beyond Sensitivity toward owner and animal Sensitivity toward owner and animal Very unsatisfied Sensitivity toward owner and animal Unsatisfied Sensitivity toward owner and animal Satisfied Sensitivity toward owner and animal Very satisfied Sensitivity toward owner and animal Above and beyond Ability to communicate your concerns to the doctor Ability to communicate your concerns to the doctor Very unsatisfied Ability to communicate your concerns to the doctor Unsatisfied Ability to communicate your concerns to the doctor Satisfied Ability to communicate your concerns to the doctor Very satisfied Ability to communicate your concerns to the doctor Above and beyond Question Title * 5. All of the technicians at Pachaug Animal Hospital are Fear Free® certified, meaning we have specific procedures in place to make your pet’s visit as fear-free as possible. How would you rate your satisfaction with the technician’s respect and behavior towards your pet(s)? Very unsatisfied Unsatisfied Satisfied Very satisfied Question Title * 6. What was your opinion of Dr. Belair? Very unsatisfied Unsatisfied Satisfied Very satisfied Above and beyond Professionalism Professionalism Very unsatisfied Professionalism Unsatisfied Professionalism Satisfied Professionalism Very satisfied Professionalism Above and beyond Respect for the animal Respect for the animal Very unsatisfied Respect for the animal Unsatisfied Respect for the animal Satisfied Respect for the animal Very satisfied Respect for the animal Above and beyond Communication Communication Very unsatisfied Communication Unsatisfied Communication Satisfied Communication Very satisfied Communication Above and beyond Client education Client education Very unsatisfied Client education Unsatisfied Client education Satisfied Client education Very satisfied Client education Above and beyond Sensitivity toward owner and animal Sensitivity toward owner and animal Very unsatisfied Sensitivity toward owner and animal Unsatisfied Sensitivity toward owner and animal Satisfied Sensitivity toward owner and animal Very satisfied Sensitivity toward owner and animal Above and beyond Question Title * 7. Did you feel that the Dr. Belair understood and addressed the needs of your pet(s)? Yes No Question Title * 8. Did you feel that Dr. Belair clearly explained your pet’s condition, treatment method, how to administer medication, and follow up care? Yes No Question Title * 9. How satisfied are you with the cost of services for the value you and your pet have received? Very unsatisfied Unsatisfied Satisfied Very satisfied Question Title * 10. Were you satisfied with the length of your wait for your pet's appointment? Yes No Question Title * 11. How would you rate the cleanliness of our clinic? Very unclean Somewhat clean Clean Very clean Exceptionally clean Very unclean Somewhat clean Clean Very clean Exceptionally clean Question Title * 12. On a scale of 1 to 5, with 5 being the highest level of trust, how would you rate the level of trust and confidence you have in our clinic? 1 2 3 4 5 1 2 3 4 5 Question Title * 13. How likely are you to recommend our clinic to a friend? Very unlikely Unlikely Likely Very likely Question Title * 14. Please add any additional comments below about how we can improve our clinic and your experience! Done