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Otis Guest Satisfaction Survey Fall 2025
1.
Please indicate your role at Otis College:
Student
Staff
Faculty
Other (please specify)
2.
If a student, please indicate your class level:
Foundation
Sophmore
Junior
Senior
Grad Student
3.
Do you live on campus or in affiliated housing?
Yes, Residence Hall (on campus)
Yes, , Park West (Otis affiliated housing)
No, I commute
4.
Are you on a meal plan?
No
Yes, 16 meals per week plan
Yes, 14 meals per week plan
Yes, 10 meals per week plan
5.
How often do you eat at the campus dining facilities?
Daily
A few times per week
Once a week or less
Rarely
6.
Do you have any special dietary needs or food allergies?
Vegetarian
Vegan
Celiac
Lactose Intolerant
Gut allergies
Pescatarian
Shellfish/seafood allergy
Peanut/Tree nut/ sesame allergy
Kosher/Halal (religious observances)
Other
7.
Please rate the
quality
at Elaine's Dining Hall
Excellent
Good
Fair
Poor
Overall quality of food served
Excellent
Good
Fair
Poor
Freshness of food
Excellent
Good
Fair
Poor
Taste and flavor
Excellent
Good
Fair
Poor
Wellness-forward choices
Excellent
Good
Fair
Poor
Accommodation of dietary needs (vegetarian, vegan, made without gluten containing ingredients, etc.)
Excellent
Good
Fair
Poor
Variety of menu options
Excellent
Good
Fair
Poor
Comments (optional)
8.
Please rate the
quality
at Rose Hills Café
Excellent
Good
Fair
Poor
Overall quality of food served
Excellent
Good
Fair
Poor
Freshness of food
Excellent
Good
Fair
Poor
Taste and flavor
Excellent
Good
Fair
Poor
Wellness-forward choices
Excellent
Good
Fair
Poor
Accommodation of dietary needs (vegetarian, vegan, made without gluten containing ingredients, etc.)
Excellent
Good
Fair
Poor
Variety of menu options
Excellent
Good
Fair
Poor
Comments (optional)
9.
Please rate the
service
at Elaine's Dining Commons
Excellent
Good
Fair
Poor
Friendliness and hospitality
Excellent
Good
Fair
Poor
Efficiency and speed of service
Excellent
Good
Fair
Poor
Cleanliness
Excellent
Good
Fair
Poor
Availability of seating
Excellent
Good
Fair
Poor
Appearance/Décor
Excellent
Good
Fair
Poor
Management response/follow up
Excellent
Good
Fair
Poor
Overall customer service of dining staff
Excellent
Good
Fair
Poor
Comments (optional)
10.
Please rate the
service
at Rose Hills Café
Excellent
Good
Fair
Poor
Friendliness and hospitality
Excellent
Good
Fair
Poor
Efficiency and speed of service
Excellent
Good
Fair
Poor
Cleanliness
Excellent
Good
Fair
Poor
Availability of seating
Excellent
Good
Fair
Poor
Appearance/Décor
Excellent
Good
Fair
Poor
Management response/follow up
Excellent
Good
Fair
Poor
Overall customer service of dining staff
Excellent
Good
Fair
Poor
Comments (optional)
11.
How convenient are the hours of operations for your dining needs
Very convenient
Somewhat convenient
Somewhat Inconvenient
Very Inconvenient
Elaine's Dining Hall
Very convenient
Somewhat convenient
Somewhat Inconvenient
Very Inconvenient
Rose Hills Café
Very convenient
Somewhat convenient
Somewhat Inconvenient
Very Inconvenient
Comments (optional)
12.
How would you rate the value for the price of meals?
Excellent
Good
Fair
Poor
Other (please specify)
13.
Please rate the GET mobile ordering platform
Excellent
Good
Fair
Poor
Ease of Use
Excellent
Good
Fair
Poor
Menu Variety
Excellent
Good
Fair
Poor
Order Accuracy
Excellent
Good
Fair
Poor
Order Ready on Time
Excellent
Good
Fair
Poor
I have never used mobile ordering.
Excellent
Good
Fair
Poor
Any additional feedback on mobile ordering?
14.
Overall, how satisfied are you with your campus dining experience?
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
15.
How likely are you to recommend the campus dining facilities to others?
Very likely
Likely
Neutral
Unlikely
Very unlikely
16.
Are there areas that need improvement?
17.
Is there an dining employee you'd like to recognize for their hospitality?
18.
Any other feedback to help us better serve you?
19.
If you would like to enter to win a $100 Amazon gift card, please leave us your name and email address.
