Service Support - Your Experience Question Title * 1. How would you rate your recent call experience with the Service Support Team? Excellent Good Fair Poor Question Title * 2. How would you rate the quality of support provided by the team regarding the issue you experienced on shift? Excellent Good Fair Poor Question Title * 3. Do you feel the team were knowledgeable and well-trained to assist you with the issue you experienced on shift? Yes No Question Title * 4. If no, can you explain further? Question Title * 5. How would you describe the communication style of the team? Warm, clear and helpful Functional but impersonal Inconsistent, cold and unclear Question Title * 6. Did your experience give you the confidence to call Service Support again in future if you had another issue on shift? Yes No Question Title * 7. Do you have any additional feedback or suggestions that might help us improve your Service Support experience? Done
