Restaurant Operational Agility in 2020

These past several months, restaurant chains have been forced to respond and adapt to market conditions at a faster pace than ever before with clear urgency to quickly turn new strategies and initiatives and procedures into the right actions on the ground, across every one of their locations.   


We’d value your input on this quick 5 question survey which aims to get a snapshot of operational agility challenges and opportunities from your perspective.  In early October, we’ll share the survey results with everyone that has registered for the Summit!  

Thanks for participating!

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* 1. How would you rate your organization’s operational agility these past few months (e.g., effectively adapting to challenges, rolling out new initiatives and procedures quickly)?

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* 2. On average, how long does it take you to roll out and have staff begin executing new or updated procedures across all of your locations?

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* 3. To what degree are you confident that new or updated procedures and initiatives are being properly carried out at each restaurant location?

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* 4. Given the challenges posed by the pandemic, to what degree have your field teams been impacted (e.g., grounded, reductions), limiting the visits they can make to stores?

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* 5. In which types of technology would you consider investing in or have already invested in to make your operation more agile? Select all that apply

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