Survey Questions for Operators

We are conducting a follow-up review of online trading portals in the Nigerian Financial Market and will oblige your firm to provide answers to the questions below:
This survey will take about 5 minutes to complete and serve as a means to rank your platform.

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* 1. On what exchanges do you trade?

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* 2. In how many locations do you operate? Kindly include locations outside Nigeria.

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* 3. Do you have a Paperless Online Account Opening process in place?

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* 4. Can Non-Resident Nigerians open an account with you Online?

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* 5. Have there been changes to your minimum initial deposit for account opening since our last survey? Kindly state the amount if YES

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* 6. Do you have 3 in 1 feature that integrates trading account with banks savings account and existing CSCS account?

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* 7. What are your Charges and AMC:

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* 8. What are your Brokerage charges and Plans in relation to the securities traded?

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* 9. What are the transaction charges for the securities offered?

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* 10. Does available trading software's include install-able trading terminal, browser based trading website and mobile trading app?

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* 11. What is/are the names of your Trading Platform/URL?

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* 12. Is retail and institutional trading available on equities, currencies, commodities, ETF’s, IPO’s, mutual funds and bonds through your online platform?
Kindly Tick and for others please state if any.

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* 13. Do you provide Video Demo of your Trading Platforms?

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* 14. Is online payment available on the platform?

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* 15. To prevent any mismanagement, do you send an email/ SMS confirmation, the minute order is executed.

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* 16. Does your platform include online Portfolio Management features?

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* 17. Do you offer Personalized Expert Advice and 24/7 AI driven suggestions/customer service support depending on clients’ Portfolio?

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* 18. Do you provide Dedicated and Separate contact numbers - for trading over the phone as well as for customer care?

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* 19. On what date and year was your online platform launched to the market?

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* 20. What are the key benefits and features offered by your platform? Kindly state them below

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* 21. How many times has the platform being upgraded?

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* 22. What improvements have been recorded in the last three months since our last survey?

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* 23. Do you send Research Services to your clients?
Kindly tick all that applies.

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* 24. Do you offer free e-courses/ webinars/ organize events on investing?

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* 25. What is the total number of your customers?

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* 26. What is the current number of registered users on your online portal?

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* 27. What is the number of new customers in the last six months?

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* 28. What are your thoughts around Robo-Advisory and use of AI for Investing?

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* 29. Kindly share with us your views around cryptocurrency and the launch of eNaira in Nigeria?

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* 30. Any other Comment / Recommendation to your broker

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