Community Planning & Development Customer Service Survey (Building) Question Title * 1. Date or Dates of Service: Question Title * 2. Name (OPTIONAL): Question Title * 3. Please select one that best describes your customer type: Contractor Homeowner Business Owner - Tenant Leasing Space Business Owner - Own the Property Registered Professional Developer Other (please specify) Question Title * 4. Purpose of your inquiry: Building Permit Plan Review Code Compliance Code Information Zoning Information Other (please specify) Please rate the following items. Question Title * 5. Customer Service Center Counter (In Person) Excellent Good Fair Poor The promptness with which you were greeted The promptness with which you were greeted Excellent The promptness with which you were greeted Good The promptness with which you were greeted Fair The promptness with which you were greeted Poor Courtesy of staff in interacting with you Courtesy of staff in interacting with you Excellent Courtesy of staff in interacting with you Good Courtesy of staff in interacting with you Fair Courtesy of staff in interacting with you Poor Consideration of your time Consideration of your time Excellent Consideration of your time Good Consideration of your time Fair Consideration of your time Poor Ability to listen, understand and answer your questions Ability to listen, understand and answer your questions Excellent Ability to listen, understand and answer your questions Good Ability to listen, understand and answer your questions Fair Ability to listen, understand and answer your questions Poor Ability to clearly explain the requirements of your situation Ability to clearly explain the requirements of your situation Excellent Ability to clearly explain the requirements of your situation Good Ability to clearly explain the requirements of your situation Fair Ability to clearly explain the requirements of your situation Poor Comments: Question Title * 6. Phone Calls & Emails Yes No N/A If you contacted the Department by phone, was the person handling your call professional? If you contacted the Department by phone, was the person handling your call professional? Yes If you contacted the Department by phone, was the person handling your call professional? No If you contacted the Department by phone, was the person handling your call professional? N/A Were they responsive? Were they responsive? Yes Were they responsive? No Were they responsive? N/A Were they knowledgeable? Were they knowledgeable? Yes Were they knowledgeable? No Were they knowledgeable? N/A Was a return call timely (if applicable?) Was a return call timely (if applicable?) Yes Was a return call timely (if applicable?) No Was a return call timely (if applicable?) N/A If you contacted the Department by email did you receive a timely response? If you contacted the Department by email did you receive a timely response? Yes If you contacted the Department by email did you receive a timely response? No If you contacted the Department by email did you receive a timely response? N/A Comments: Question Title * 7. Plan Review Service Excellent Good Fair Poor Turnaround time for submittal Turnaround time for submittal Excellent Turnaround time for submittal Good Turnaround time for submittal Fair Turnaround time for submittal Poor Staff's knowledge of code issues Staff's knowledge of code issues Excellent Staff's knowledge of code issues Good Staff's knowledge of code issues Fair Staff's knowledge of code issues Poor Staff's professionalism and courtesy Staff's professionalism and courtesy Excellent Staff's professionalism and courtesy Good Staff's professionalism and courtesy Fair Staff's professionalism and courtesy Poor Adequate explanation of the process Adequate explanation of the process Excellent Adequate explanation of the process Good Adequate explanation of the process Fair Adequate explanation of the process Poor Helpfulness ot handout materials Helpfulness ot handout materials Excellent Helpfulness ot handout materials Good Helpfulness ot handout materials Fair Helpfulness ot handout materials Poor Helpfulness of website Helpfulness of website Excellent Helpfulness of website Good Helpfulness of website Fair Helpfulness of website Poor Comments: Question Title * 8. Inspection Process Excellent Good Fair Poor Ease of scheduling inspection(s) Ease of scheduling inspection(s) Excellent Ease of scheduling inspection(s) Good Ease of scheduling inspection(s) Fair Ease of scheduling inspection(s) Poor Inspector's promptness Inspector's promptness Excellent Inspector's promptness Good Inspector's promptness Fair Inspector's promptness Poor Courtesy and professionalism of staff Courtesy and professionalism of staff Excellent Courtesy and professionalism of staff Good Courtesy and professionalism of staff Fair Courtesy and professionalism of staff Poor Staff's knowledge of codes Staff's knowledge of codes Excellent Staff's knowledge of codes Good Staff's knowledge of codes Fair Staff's knowledge of codes Poor Provided a clear explanation of requirements Provided a clear explanation of requirements Excellent Provided a clear explanation of requirements Good Provided a clear explanation of requirements Fair Provided a clear explanation of requirements Poor Listened, understood and answered your questions Listened, understood and answered your questions Excellent Listened, understood and answered your questions Good Listened, understood and answered your questions Fair Listened, understood and answered your questions Poor Comments: Question Title * 9. Please provide any additional comments you wish to share. Question Title * 10. Would you like someone to contact you about your experience with CP&D? Yes No If yes please provide an email address or phone number and contact name: Done