This survey has been developed to get feedback from regulated entities that have worked with Ohio EPA to obtain a permit, license or authorization. The Agency's goal is to provide you with the best possible customer service, and your feedback is important to us in meeting this goal. Please help us serve you and others better by taking a few minutes to answer the questions below. Thank you for responding.

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* 1. What Ohio EPA office(s) or division(s) did you work with?

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* 2. Please specify if you worked with our district office, a local air agency and/or our central (Columbus) office.

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* 3. Check the options below to describe how strongly you agree or disagree with the following statements about your overall experience with us.

  Strongly agree Agree Disagree Strongly Disagree
Staff was courteous and helpful.
Staff provided complete, accurate information.
Staff provided a timely response.
My overall experience was positive.
I know who to call at Ohio EPA or my Local Air Agency if I have questions in the future.

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* 4. If you worked with Ohio EPA to obtain a permit, license or other authorization, please specify the type (examples: air permit, water discharge permit, sewage system permit, storm water permit, 401 certification, solid waste license, covenant not to sue, etc.).

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* 5. If you contacted us to receive a permit, license or other authorization, please rate your experience with us in the following areas:

  Strongly agree Agree Disagree Strongly Disagree
The procedures I needed to follow to obtain my permit/license were easy to understand.
The application forms I needed to fill out for my permit/license were easy to understand.
The terms and conditions of the final permit/license I received are easy to understand.
I received my permit/license in a timely manner.

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* 6. Please complete this section if you contacted us to ask questions about the regulations or get a publication such as a fact sheet, booklet, newsletter or guidance document.

  Strongly agree Agree Disagree Strongly Disagree
It was easy to find an Ohio EPA contact during business hours who could answer my questions.
I could find a written publication available that answered my questions.
The written publication I received was easy to read.
The information I received helped me better understand Ohio EPA's regulations.

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* 7. If you needed to leave a phone message or send an email because we were unavailable when you contacted us, how long did it take for us to get back with you?

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* 8. If you had a positive experience with Ohio EPA and would like to describe this in more detail, or acknowledge Agency staff who assisted in meeting your needs, feel free to provide us with your feedback.

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* 9. If you feel we fell short in meeting your customer service expectations, please describe the situation and your specific concerns in more detail.

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* 10. As a result of your experience, what would you recommend to help us improve our service in the future?

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* 11. Which category best describes your affiliation?

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* 12. Which best describes your knowledge of the environmental regulations?

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* 13. Your Contact Information
** A response to this question is strictly optional. If you'd like to remain anonymous, skip this question and hit the "Done" button below to complete this survey. **

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* 14. Would you like someone to contact you directly to discuss your interaction with us or response to this survey?

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