Healthcare Provider Survey

The Oregon Health Care Interpreters Association (OHCIA) is a 10-year-old non-profit organization that advocates for the professionalization of health care interpreters. We work to educate health care interpreters so they can be certified and qualified in the State of Oregon. Our mission is to provide Limited English Proficiency (LEP) patients and the disability community and their health care providers with appropriate health care interpreting services.

Your provider perspective is a key element.

PacificSource is offering free online training and development to 50 health care interpreters working in strategic communities in Oregon from January to March of 2021. In order to measure the project success and impact, we are asking you to complete a questionnaire prior to the start of the course and one after the completion of the course.

We want to know if you noticed any advance in the delivery of language access services and patient satisfaction in relation to the interpreter that is asking you to complete these surveys. The data will be used to determine the knowledge gained from the course and any effects in the language access service provided to the LEP patients.

In this first survey we will also ask you about your experience working with LEP patients and medical interpreters.

Thank you for taking your valuable time to complete this survey. All information will be kept confidential.

Question Title

* 1. Name of interpreter taking course

Question Title

* 2. Your (Provider) email address to send post-course survey

Question Title

* 3. Please indicate what best describes your practice (mark all that apply)

Health Care System

Private

Independent Provider

Federally Qualified Health Center

Hospital

Other (please specify)

Question Title

* 4. Please describe the type(s) of medicine that you practice, e.g. Family or Internal Medicine, Geriatric, Pediatrics, Dental, Naturopathic (other specialty).

Question Title

* 5. Please indicate your medical credentials.

ANP

Administrator

Other (please specify)

Question Title

* 6. On average, how often do you work with patients with LEP during a given week that require health care interpreter in Oregon?

Less than once a week

About one day a week

2-3 days a week

4+ days/week

Non-applicable

Question Title

* 7. Are you familiar with the Federal requirement to provide health care interpreters if the clinical site receives Federal funding?

Not at all

Not very familiar

Somewhat familiar

Familiar

Question Title

* 8. Are you aware of the distinctions between an uncertified, a qualified and a certified health care interpreter?

Not at all

Not very familiar

Somewhat familiar

Familiar

Question Title

* 9. Are you aware of the percentage of health care interpreters that attend your appointments that are actually state certified/qualified?

100% - 75%

74% - 50%

49% - 25%

Less than 25%

Not sure

100% - 75%

74% - 50%

49% - 25%

Less than 25%

Not sure

Question Title

* 10. Have you personally completed any classes, courses or training about how to effectively work with health care interpreters and LEP patients?

Yes

Question Title

* 11. What type of health care interpreters do you work with? (choose all that apply).

In person interpretation

Telephone interpretation

Video interpretation

ASL (Sign Language)

Question Title

* 12. What language(s) do you request most often for interpretation? (Please name languages)

Question Title

* 13. Please provide any feedback or recommendations regarding your experiences working with the medical interpreter that is asking you to answer this survey

Question Title

* 14. Do you feel confident working with this medical interpreter? Please explain

Thank you for taking your valuable time to complete this survey.
We will be sending a short post-survey at the end of the training to capture your feedback.