Omni-channel continues to be one of the hottest topics in supply chain management today. While the omni-channel customer experience relates to many departments and functions, order fulfillment is perhaps the most important. DC Velocity and ARC Advisory Group are researching omni-channel fulfillment to determine the current status and likely future development of the numerous elements in this dynamic environment, especially last mile deliveries. This survey should not take more than 15 minutes to complete, and your participation is critical in determining best practices for omni-channel fulfillment.
As a sign of our appreciation, we will provide qualified respondents with a summary of our research findings. Your privacy is assured and your identification will not be released to others. Only anonymous and aggregate information will be reported. We ask for identifying information only to determine qualified and legitimate responses. Thank you in advance for your participation.