Omni-channel commerce is arguably the hottest topic in supply chain management today. While the omni-channel customer experience relates to many departments and functions (supply chain management, IT, marketing, store operations, etc.), order fulfillment is perhaps the most important. DC Velocity and ARC Advisory Group are researching omni-channel fulfillment and returns management to determine the current status and likely future development of the numerous elements in this dynamic environment. This survey should not take more than 15 minutes to complete, and your participation is critical in determining best practices for omni-channel fulfillment.
As a sign of our appreciation, we will provide qualified respondents with a summary of our research findings. Your privacy is assured and your identification will not be released to others. Only anonymous and aggregate information will be reported. We ask for identifying information only to determine qualified and legitimate responses. Thank you in advance for your participation.