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* 1. Business Name:

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* 2. ABN:

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* 3. Submitted By:

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* 4. Phone:

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* 5. Email:

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* 6. Provide a general overview of your business, including a brief history and summary of your current operations.

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* 7. Describe your business goals, improvements and/or changes you have made to your business operations over the past 12 months and the strategies you have used to achieve these.

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* 8. Describe your target customers, how you market to them and the effectiveness of these activities.

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* 9. What strategies does your business use to create and retain loyal customers and what processes do you have in place to measure customer satisfaction?

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