O'Brien Accountants & Advisors client feedback survey

Your opportunity for feedback

At O'Brien's we highly value client feedback. We would appreciate a few minutes of your time to complete the following questions to ensure we continue to deliver a service of the highest standard to our clients.

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* 1. Your details

Name *

Business (if applicable)

Email Address *

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* 2. How important are the following characteristics when choosing and working with your advisor?

	Extremely important	Very important	Somewhat important	Not very important	Not important at all
The advisor is easy to reach and is responsive	The advisor is easy to reach and is responsive Extremely important	The advisor is easy to reach and is responsive Very important	The advisor is easy to reach and is responsive Somewhat important	The advisor is easy to reach and is responsive Not very important	The advisor is easy to reach and is responsive Not important at all
The information the advisor provides me with is accurate and authoritative	The information the advisor provides me with is accurate and authoritative Extremely important	The information the advisor provides me with is accurate and authoritative Very important	The information the advisor provides me with is accurate and authoritative Somewhat important	The information the advisor provides me with is accurate and authoritative Not very important	The information the advisor provides me with is accurate and authoritative Not important at all
The advisor is active in the profession and keeps up with changing regulations	The advisor is active in the profession and keeps up with changing regulations Extremely important	The advisor is active in the profession and keeps up with changing regulations Very important	The advisor is active in the profession and keeps up with changing regulations Somewhat important	The advisor is active in the profession and keeps up with changing regulations Not very important	The advisor is active in the profession and keeps up with changing regulations Not important at all
I have trust in the advisor and their ability to deliver the services I need	I have trust in the advisor and their ability to deliver the services I need Extremely important	I have trust in the advisor and their ability to deliver the services I need Very important	I have trust in the advisor and their ability to deliver the services I need Somewhat important	I have trust in the advisor and their ability to deliver the services I need Not very important	I have trust in the advisor and their ability to deliver the services I need Not important at all
The advisor has been referred to me by a friend or colleague	The advisor has been referred to me by a friend or colleague Extremely important	The advisor has been referred to me by a friend or colleague Very important	The advisor has been referred to me by a friend or colleague Somewhat important	The advisor has been referred to me by a friend or colleague Not very important	The advisor has been referred to me by a friend or colleague Not important at all
The advisor is able to demonstrate the value in their work - for which I am happy to pay	The advisor is able to demonstrate the value in their work - for which I am happy to pay Extremely important	The advisor is able to demonstrate the value in their work - for which I am happy to pay Very important	The advisor is able to demonstrate the value in their work - for which I am happy to pay Somewhat important	The advisor is able to demonstrate the value in their work - for which I am happy to pay Not very important	The advisor is able to demonstrate the value in their work - for which I am happy to pay Not important at all

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* 3. Looking at the characteristics that were most important to you in question 2, please describe how well our firm performs on these key characteristics.

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* 4. Looking at other areas, how satisfied are you with each of the following?

	Very satisfied	Somewhat satisfied	Not satisfied
Demonstrating knowledge / experience in the work delivered	Demonstrating knowledge / experience in the work delivered Very satisfied	Demonstrating knowledge / experience in the work delivered Somewhat satisfied	Demonstrating knowledge / experience in the work delivered Not satisfied
Demonstrating a deeper understanding of my needs	Demonstrating a deeper understanding of my needs Very satisfied	Demonstrating a deeper understanding of my needs Somewhat satisfied	Demonstrating a deeper understanding of my needs Not satisfied
Responsiveness to my enquiries	Responsiveness to my enquiries Very satisfied	Responsiveness to my enquiries Somewhat satisfied	Responsiveness to my enquiries Not satisfied

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* 5. Could we improve on the way in which we work with you? If so, please comment as to how.

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* 6. How likely are you to recommend our services to a friend or colleague?

Definitely

Probably

Not sure

Probably not

Definitely not

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* 7. In acknowledgment of your feedback we commit to donating $5.00 per completed survey to charity. The charities we are supporting this year are listed below. Which charity would you like us to donate to ?

Stroke Foundation

Children's Ground

Big Group Hug

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100% of survey complete.