Customer Survey Question Title * 1. Phone Number / Email Question Title * 2. Please select your age bracket from the options below 18 – 25 26 – 35 36 – 45 46 – 55 56 – 65 66 and above Question Title * 3. Please rate your level of satisfaction with our promptness of response Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Question Title * 4. Please rate your level of satisfaction on resolution of issues/enquiries Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Question Title * 5. Our staff are friendly, courteous and willing to assist Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Question Title * 6. Do you receive your quarterly statement of account? Yes No Question Title * 7. Which is your preference for the delivery of your quarterly statement of account? Email SMS Question Title * 8. Do you use the Oak Pensions Mobile app? Yes No Question Title * 9. Rate your experience with our mobile app Question Title * 10. How likely would you recommend Oak Pensions to a friend or colleague? Very likely Likely Neither likely nor unlikely Unlikely Very unlikely Done
