Overall pre-trip planning, reservations, and follow through
Overall pre-trip planning, reservations, and follow through Excellent
Overall pre-trip planning, reservations, and follow through Good
Overall pre-trip planning, reservations, and follow through Fair
Overall pre-trip planning, reservations, and follow through Poor
Overall pre-trip planning, reservations, and follow through N/A
Promptness in which your calls/emails were answered
Promptness in which your calls/emails were answered Excellent
Promptness in which your calls/emails were answered Good
Promptness in which your calls/emails were answered Fair
Promptness in which your calls/emails were answered Poor
Promptness in which your calls/emails were answered N/A
Timely response to voicemail or email requests
Timely response to voicemail or email requests Excellent
Timely response to voicemail or email requests Good
Timely response to voicemail or email requests Fair
Timely response to voicemail or email requests Poor
Timely response to voicemail or email requests N/A
Agents were courteous and professional
Agents were courteous and professional Excellent
Agents were courteous and professional Good
Agents were courteous and professional Fair
Agents were courteous and professional Poor
Agents were courteous and professional N/A
Options provided were mindful of cost, schedule and convenience
Options provided were mindful of cost, schedule and convenience Excellent
Options provided were mindful of cost, schedule and convenience Good
Options provided were mindful of cost, schedule and convenience Fair
Options provided were mindful of cost, schedule and convenience Poor
Options provided were mindful of cost, schedule and convenience N/A
Travel itinerary details reconfirmed prior to ticketing
Travel itinerary details reconfirmed prior to ticketing Excellent
Travel itinerary details reconfirmed prior to ticketing Good
Travel itinerary details reconfirmed prior to ticketing Fair
Travel itinerary details reconfirmed prior to ticketing Poor
Travel itinerary details reconfirmed prior to ticketing N/A
After hour support
After hour support Excellent
After hour support Good
After hour support Fair
After hour support Poor
After hour support N/A
