Promoting Hope and Recovery through Mutual Respect, Trust & Empowerment.

At Northland Counseling Center, we strive to provide you with excellent customer service and want to know if there are areas that we can improve upon.  Please take a couple of minutes to tell us about your experience today.

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* 1. Are your services located in...

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* 2. Did a Northland Counseling Center and/or Northland Recovery Center staff ask you to fill this out?  If so, would you be willing to provide staff name, if NOT please complete survey.  

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* 3. What service(s) did you utilize today?

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* 4. Did you feel welcomed at your visit today?

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* 5. If you had to complete paperwork, please answer:
How did you complete your paperwork?

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* 6. If you are new to Northland, was the intake process timely?

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* 7. How long was it from your first phone call to the time your first appointment was scheduled?

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* 8. Was the process for telemedicine appointments explained in ways that you were able to understand?

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* 9. How satisficed are you with Northland Counseling Center, Inc. as a whole?

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* 10. How helpful have Northland's services been for your needs?

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* 11. Does Northland's services meet your needs?

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* 12. How long have you been using Northland's services?

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* 13. What barriers cause you to cancel or no show your appointments?

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* 14. If you have discharged from a service have your symptoms improved?

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* 15. How do you feel you were treated during your visits?

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* 16. Can you tell us why you may have discharge from Northland's services

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* 17. Would you refer a friend or family member to Northland Counseling Center, Inc?

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* 18. If one of Northland's staff asked you to fill this out can you please leave their name:

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