Promoting Hope and Recovery through Mutual Respect, Trust & Empowerment.

At Northland Counseling Center, we strive to provide you with excellent customer service and want to know if there are areas that we can improve upon.  Please take a couple of minutes to tell us about your experience today.

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* 1. Are your services located in...

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* 2. What service(s) did you utilize today?

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* 3. Did you feel welcomed at your visit today?

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* 4. If you are new to Northland, how did you complete your intake OR if you are returning to Northland, how did you complete your updated paperwork?

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* 5. In your opinion, was the intake process timely?

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* 6. Approximately how long did the intake process take, from your call to the time your appointment being schedules? 

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* 7. Do you have feedback on how we can do things better during our intake process?

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* 8. Was the process for telemedicine appointments explained in ways that you were able to understand?

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* 9. Were the instructions for how to use telemedicine helpful?

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* 10. How can we improve our communication for telemedicine services?

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* 11. What are some of the barriers you have experience with telemedicine?

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* 12. When working with your provider(s) is there something that they do well to help you stay engaged during your time with them?

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* 13. When working with your provider(s) is there something that they can do better to help you stay engaged during your time with them?

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* 14. How satisified are you with your current services?

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* 15. Would you refer a friend or family member to Northland Counseling Center, Inc?

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* 16. Did a Northland Counseling Center and/or Northland Recovery Center staff ask you to fill this out?  If so, would you be willing to provide staff name, if NOT please complete survey.  

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