1. Welcome to the SIG-NOC Tools survey - 2015 edition

The former TERENA TF-NOC group did the first NOC Survey in 2012. That survey had a wide scope covering the NOC taxonomy, structures, resources, tools and other aspects. This time, we would like to repeat only the NOC tools related part, because we realized that the tools and techniques used by the NOC progressed a lot since 2012. You can review the results of the 2012 NOC Survey here...

In this survey, the new GÉANT Special Interest Group - Network Operation Centres (SIG-NOC) would like to collect information about the software tools that NOCs use to operate networks and services. The survey can be completed by either NOCs responsible for network operations or by NOCs responsible for both network and service operations. Since the survey is mainly focusing on tools and operation practices it is recommended to be filled out by someone who has an overview on the whole NOC operations.
More about GÉANT SIG-NOC...

In the survey, you will find 15 major NOC functionalities such as: Monitoring, Problem management, Performance management, Reporting & statistics, Ticketing, Change management, Configuration management & backup, Communication, coordination & chat, Knowledge management/documentation, Security management, Inventory management, Resource management, Out-of-band access, Data aggregation, representation & visualization, and DDoS mitigations.

On separate pages, you will be asked to indicate whether or not your NOC is responsible for the particular function. If you answered 'Yes', you will be redirected to the tools page where you can indicate the importance and usefulness of the particular software tools for the given NOC function. Please, only mark those tools that your NOC has first-hand experiences.

The last question is about the standard compliance level of your NOC. We need this information to design a suitable training programme to the community.

Thank you for participating in our survey. Your feedback is important!