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Customer Satisfaction Survey
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1.
What is your age range?
(Required.)
18-25
26-35
36-45
46-55
56-65
65+
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2.
Was your project part of a new home construction, or existing home remodel?
(Required.)
New Home
Remodel
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3.
Which Norfolk Kitchen & Bath showroom did you use?
(Required.)
Salem, NH
Nashua, NH
Manchester, NH
Boston, MA
Braintree, MA
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4.
How did you hear about Norfolk Kitchen & Bath?
(Required.)
Referral
Website
TV ads
Trucks
Home Shows
Social Media
Other (please specify)
5.
If you selected "Referral", please provide their name here.
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6.
Did you visit the Norfolk Kitchen & Bath website to gather information before purchasing?
(Required.)
Yes
No
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7.
If yes, was the website helpful to you?
(Required.)
Yes
No
Explain
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8.
Did you use Houzz or Pinterest to gather ideas?
(Required.)
Yes, Pinterest
Yes, Houzz
Both
No
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9.
Your Norfolk Kitchen & Bath Designer (select all that apply)
(Required.)
Was receptive to your project ideas
Presented a final draw & plan for your approval
Provided adequate information to aid you in your decision
I would recommend my designer
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10.
Why did you choose Norfolk Kitchen & Bath?
(Required.)
Design skill
Showroom attributes
Price
Product offerings
Personal needs were met
Staff knowledge
Proximity to home
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11.
How satisfied are you with your purchase?
(Required.)
Not at all satisfied
Mostly satisfied
Completely satisfied!
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12.
What was your budget?
(Required.)
Less than $10,000
$10,001 - $20,000
$20,001 - $30,000
$30,001 or more
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13.
Will you recommend Norfolk Kitchen & Bath to your friends and family?
(Required.)
Yes
No
14.
Additional Comments:
15.
May we use your comments on our website?
Yes
No
16.
Name (optional)
17.
Phone/Email (optional)
