This survey is an effort to collect information to improve our services. It will be kept confidential and shared on a need-to-know basis only.  After you fill out the survey, make sure you provide your full name and contact information before you submit or click done.  

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* 1. What is your gender?

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* 2. Which category describes your age?

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* 3. Which of our products or services do you use? Select all that apply.

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* 4. Which branch location were you served at on your last visit to Nizari PFCU?

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* 5. How often do you visit a branch or complete transactions in a month?

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* 6. During your last visit were you greeted or felt welcomed when you entered the building or approached a staff member?

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* 7. The customer service representative was knowledgeable and well trained?

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* 8. How satisfied are you with the timeliness and efficiency of the customer service response you received from the call center operators?

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* 9. If you recently called Nizari PFCU, please rate the accuracy of the call center’s response?

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* 10. For my banking needs:

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* 11. Do you use other banks for your financial services? if so what is the reason:

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* 12. Which of our products or services would you like to hear more about? Select all that apply.

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* 13. How likely is it that you would recommend Nizari PFCU to a friend or colleague?

Not at all likely
Extremely likely

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* 14. Overall, how would you rate our services?

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* 15. What can we do to improve our services? Please be honest and feel free to include examples.

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* 16. This survey is an effort to collect information to improve our services. It will be kept confidential and shared on a need-to-know basis only. By providing the information below you give us permission to contact you if required.  

You must be a Nizari PFCU member. Members with multiple accounts can only submit one survey. Only one submission will be accepted from a member per account.  The deadline to qualify for the $100 drawing has expired.

 
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