Thank you for participating in Computerworld’s survey regarding network challenges. We appreciate your input. The survey will take no more than 10 minutes to complete.

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Click here for terms and conditions of the draw.

Approximately how many people are employed in your entire organisation or enterprise? (Please include all plants, divisions, branches, parents and subsidiaries worldwide.)

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* Approximately how many people are employed in your entire organisation or enterprise? (Please include all plants, divisions, branches, parents and subsidiaries worldwide.)

Which of the following best describes your role at your organisation?

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* Which of the following best describes your role at your organisation?

Which of the following best describes your title at your organisation?

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* Which of the following best describes your title at your organisation?

Which, if any of the following do you or your team troubleshoot (Select all that applies)

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* Which, if any of the following do you or your team troubleshoot (Select all that applies)

1. In an average month, how many network-related trouble tickets do you or your team troubleshoot? (Enter numeric number)

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* 1. In an average month, how many network-related trouble tickets do you or your team troubleshoot? (Enter numeric number)

2. On average, how long does it take you or your team to resolve a network-related trouble ticket? (One response per column)

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* 2. On average, how long does it take you or your team to resolve a network-related trouble ticket? (One response per column)

  Tickets you/your team resolves Tickets that are escalated to the next level, or 3rd-party consultant
Less than one hour
1 to less than 2 hours
2 to less than 4 hours
4 to less than 8 hours (1 day)
1 to less than 2 days
2 to less than 5 days (1 week)
More than one week
Not applicable
3. What percentage of your time is spent on the following IT areas? (Please sum exactly to 100%.)

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* 3. What percentage of your time is spent on the following IT areas? (Please sum exactly to 100%.)

4. Of the time spent on networks, what percentage is spent on the following tasks? (Please sum to exactly 100%.)

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* 4. Of the time spent on networks, what percentage is spent on the following tasks? (Please sum to exactly 100%.)

5. How often do you or your team use each of the following to troubleshoot network problems?

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* 5. How often do you or your team use each of the following to troubleshoot network problems?

  Daily Weekly  Monthly Rarely  Never
Cable certification tool
Consultant/3rd party
Dedicated Network connectivity troubleshooting tool
Freeware application
Network Management Software
Packet capture
6. In your experience, what percentage of reported wireless network issues are found to have wired root causes?

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* 6. In your experience, what percentage of reported wireless network issues are found to have wired root causes?

7. How would you break out the network issues you or your team deal with in a typical month based on the following categories? Please sum to exactly 100%. (Must sum to 100%)

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* 7. How would you break out the network issues you or your team deal with in a typical month based on the following categories? Please sum to exactly 100%. (Must sum to 100%)

8. Are you satisfied with your ability to troubleshoot the root cause of issues affecting end-user performance?

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* 8. Are you satisfied with your ability to troubleshoot the root cause of issues affecting end-user performance?

9. In your experience, what is the main reason why trouble tickets are escalated to the next level? (Select only one)

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* 9. In your experience, what is the main reason why trouble tickets are escalated to the next level? (Select only one)

10. Can you describe the typical steps that are deployed to isolate a network problem before escalation happens? Please be as detailed as you can.

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* 10. Can you describe the typical steps that are deployed to isolate a network problem before escalation happens? Please be as detailed as you can.

11. In your experience, what is the most common reason for a network problem to take longer than average to resolve? Please be as specific as you can.

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* 11. In your experience, what is the most common reason for a network problem to take longer than average to resolve? Please be as specific as you can.

12. Is a smartphone or tablet part of your troubleshooting tool kit (i.e., used other than for phone calls, texting and emails)?

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* 12. Is a smartphone or tablet part of your troubleshooting tool kit (i.e., used other than for phone calls, texting and emails)?

13. What applications have you downloaded for network troubleshooting?

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* 13. What applications have you downloaded for network troubleshooting?

14. What are your top 5 network troubleshooting tools?

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* 14. What are your top 5 network troubleshooting tools?

15. Last two questions. What is the best tool that you/your team uses when it comes to troubleshooting network problems at a remote location?

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* 15. Last two questions. What is the best tool that you/your team uses when it comes to troubleshooting network problems at a remote location?

16. Final question. Do you think you need something better to troubleshoot network problems at a remote location?

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* 16. Final question. Do you think you need something better to troubleshoot network problems at a remote location?

Thank you for your input. We have some very quick questions for classification purposes only.
What is your age?

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* What is your age?

What is your gender?

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* What is your gender?

Which of the following best describes your position at work?

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* Which of the following best describes your position at work?

Which of the following best describes your company’s industry or function?

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* Which of the following best describes your company’s industry or function?

Those are all of the questions we have for you today. Thank you for participating in Computerworld's survey. To stand a chance to win one of the 2 Surface Pro 4 please fill up your particulars below and click the DONE button below to submit your answers.
First and last name

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* First and last name

Contact number

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* Contact number

Email address

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* Email address

What would you consider as the most common network issue that your company experiences and why do you think this is the case?

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* What would you consider as the most common network issue that your company experiences and why do you think this is the case?

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