Patient Entertainment System (PES) - Feedback and Service Expansion

Overview:

The NBRHC is currently planning the replacement and upgrade of our Patient Entertainment System (PES) this includes Phone and Bedside Television Services. The current system, installed by a third-party vendor, is entering its 9th year of operation and nearing the end of its useful life.

As we work towards a replacement system, we want to include the most important voice, and that is yours. Please take a few minutes to complete the survey below and help us in our decision making. Thank You!

Approximate Completion: 3-5 Minutes

(version française: fr.surveymonkey.com/r/crsnbpes19)

Question Title

* Have you or someone you know previously purchased the Bedside TV Services at the NBRHC?

Yes - Myself

Yes - Someone I know

No - But I am familiar with the service

No - Have not experienced the service

Question Title

* Given your experience with the service please rate the following areas:

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree	N/A
Price was fair	Price was fair Strongly Disagree	Price was fair Disagree	Price was fair Neutral	Price was fair Agree	Price was fair Strongly Agree	Price was fair N/A
Video and audio performed as expected	Video and audio performed as expected Strongly Disagree	Video and audio performed as expected Disagree	Video and audio performed as expected Neutral	Video and audio performed as expected Agree	Video and audio performed as expected Strongly Agree	Video and audio performed as expected N/A
Channel selection was adequate	Channel selection was adequate Strongly Disagree	Channel selection was adequate Disagree	Channel selection was adequate Neutral	Channel selection was adequate Agree	Channel selection was adequate Strongly Agree	Channel selection was adequate N/A
Service was available to access	Service was available to access Strongly Disagree	Service was available to access Disagree	Service was available to access Neutral	Service was available to access Agree	Service was available to access Strongly Agree	Service was available to access N/A
Payment process was convenient and easy to perform	Payment process was convenient and easy to perform Strongly Disagree	Payment process was convenient and easy to perform Disagree	Payment process was convenient and easy to perform Neutral	Payment process was convenient and easy to perform Agree	Payment process was convenient and easy to perform Strongly Agree	Payment process was convenient and easy to perform N/A
Details of the service were available	Details of the service were available Strongly Disagree	Details of the service were available Disagree	Details of the service were available Neutral	Details of the service were available Agree	Details of the service were available Strongly Agree	Details of the service were available N/A

Other Comments:

Question Title

* Please rate how important each of the following factors are to your purchase decision:

	Not Important	Slightly Important	Moderately Important	Important	Very Important
Price	Price Not Important	Price Slightly Important	Price Moderately Important	Price Important	Price Very Important
Service reliability	Service reliability Not Important	Service reliability Slightly Important	Service reliability Moderately Important	Service reliability Important	Service reliability Very Important
Variety of content	Variety of content Not Important	Variety of content Slightly Important	Variety of content Moderately Important	Variety of content Important	Variety of content Very Important
Accessibility of service	Accessibility of service Not Important	Accessibility of service Slightly Important	Accessibility of service Moderately Important	Accessibility of service Important	Accessibility of service Very Important
Payment process	Payment process Not Important	Payment process Slightly Important	Payment process Moderately Important	Payment process Important	Payment process Very Important

Other Comments:

Question Title

* In providing television services in our facility, we incur a variety of costs to do so. Please indicate the price you believe to be reasonable to charge to recover these costs. (Answer format: for $10/Day enter 10)

$/Day

$/Week