Myers Memorial Library Satisfaction Survey

Please take a moment to answer this anonymous survey about the library. All questions are optional. Thank you for your time! If you have questions about this survey or about the library, please contact us at info@myerslibrary.org

	Excellent	Good	Fair	Poor	Don't Know/Not Applicable
Customer service	Customer service Excellent	Customer service Good	Customer service Fair	Customer service Poor	Customer service Don't Know/Not Applicable
Adult Collection (books, DVDs, magazines, newspapers, etc.)	Adult Collection (books, DVDs, magazines, newspapers, etc.) Excellent	Adult Collection (books, DVDs, magazines, newspapers, etc.) Good	Adult Collection (books, DVDs, magazines, newspapers, etc.) Fair	Adult Collection (books, DVDs, magazines, newspapers, etc.) Poor	Adult Collection (books, DVDs, magazines, newspapers, etc.) Don't Know/Not Applicable
Children Collection (books, DVDs, music, magazines, etc.)	Children Collection (books, DVDs, music, magazines, etc.) Excellent	Children Collection (books, DVDs, music, magazines, etc.) Good	Children Collection (books, DVDs, music, magazines, etc.) Fair	Children Collection (books, DVDs, music, magazines, etc.) Poor	Children Collection (books, DVDs, music, magazines, etc.) Don't Know/Not Applicable
Programs (classes, storytime, etc.)	Programs (classes, storytime, etc.) Excellent	Programs (classes, storytime, etc.) Good	Programs (classes, storytime, etc.) Fair	Programs (classes, storytime, etc.) Poor	Programs (classes, storytime, etc.) Don't Know/Not Applicable
Online services (website, catalog, research databases, etc.)	Online services (website, catalog, research databases, etc.) Excellent	Online services (website, catalog, research databases, etc.) Good	Online services (website, catalog, research databases, etc.) Fair	Online services (website, catalog, research databases, etc.) Poor	Online services (website, catalog, research databases, etc.) Don't Know/Not Applicable
ILL (Inter-library loan)	ILL (Inter-library loan) Excellent	ILL (Inter-library loan) Good	ILL (Inter-library loan) Fair	ILL (Inter-library loan) Poor	ILL (Inter-library loan) Don't Know/Not Applicable
Computers and printers	Computers and printers Excellent	Computers and printers Good	Computers and printers Fair	Computers and printers Poor	Computers and printers Don't Know/Not Applicable
Internet access	Internet access Excellent	Internet access Good	Internet access Fair	Internet access Poor	Internet access Don't Know/Not Applicable
Facilities	Facilities Excellent	Facilities Good	Facilities Fair	Facilities Poor	Facilities Don't Know/Not Applicable
Hours of operation	Hours of operation Excellent	Hours of operation Good	Hours of operation Fair	Hours of operation Poor	Hours of operation Don't Know/Not Applicable
Overall, how would you rate the library?	Overall, how would you rate the library? Excellent	Overall, how would you rate the library? Good	Overall, how would you rate the library? Fair	Overall, how would you rate the library? Poor	Overall, how would you rate the library? Don't Know/Not Applicable

Excellent

Good

Fair

Poor

Don't Know/Not Applicable

Customer service

Customer service Excellent

Customer service Good

Customer service Fair

Customer service Poor

Customer service Don't Know/Not Applicable

Adult Collection (books, DVDs, magazines, newspapers, etc.)

Adult Collection (books, DVDs, magazines, newspapers, etc.) Excellent

Adult Collection (books, DVDs, magazines, newspapers, etc.) Good

Adult Collection (books, DVDs, magazines, newspapers, etc.) Fair

Adult Collection (books, DVDs, magazines, newspapers, etc.) Poor

Adult Collection (books, DVDs, magazines, newspapers, etc.) Don't Know/Not Applicable

Children Collection (books, DVDs, music, magazines, etc.)

Children Collection (books, DVDs, music, magazines, etc.) Excellent

Children Collection (books, DVDs, music, magazines, etc.) Good

Children Collection (books, DVDs, music, magazines, etc.) Fair

Children Collection (books, DVDs, music, magazines, etc.) Poor

Children Collection (books, DVDs, music, magazines, etc.) Don't Know/Not Applicable

Programs (classes, storytime, etc.)

Programs (classes, storytime, etc.) Excellent

Programs (classes, storytime, etc.) Good

Programs (classes, storytime, etc.) Fair

Programs (classes, storytime, etc.) Poor

Programs (classes, storytime, etc.) Don't Know/Not Applicable

Online services (website, catalog, research databases, etc.)

Online services (website, catalog, research databases, etc.) Excellent

Online services (website, catalog, research databases, etc.) Good

Online services (website, catalog, research databases, etc.) Fair

Online services (website, catalog, research databases, etc.) Poor

Online services (website, catalog, research databases, etc.) Don't Know/Not Applicable

ILL (Inter-library loan)

ILL (Inter-library loan) Excellent

ILL (Inter-library loan) Good

ILL (Inter-library loan) Fair

ILL (Inter-library loan) Poor

ILL (Inter-library loan) Don't Know/Not Applicable

Computers and printers

Computers and printers Excellent

Computers and printers Good

Computers and printers Fair

Computers and printers Poor

Computers and printers Don't Know/Not Applicable

Internet access

Internet access Excellent

Internet access Good

Internet access Fair

Internet access Poor

Internet access Don't Know/Not Applicable

Facilities

Facilities Excellent

Facilities Good

Facilities Fair

Facilities Poor

Facilities Don't Know/Not Applicable

Hours of operation

Hours of operation Excellent

Hours of operation Good

Hours of operation Fair

Hours of operation Poor

Hours of operation Don't Know/Not Applicable

Overall, how would you rate the library?

Overall, how would you rate the library? Excellent

Overall, how would you rate the library? Good

Overall, how would you rate the library? Fair

Overall, how would you rate the library? Poor

Overall, how would you rate the library? Don't Know/Not Applicable

	Very Important	Important	Somewhat Important	Not Important	Don't Know/Not Applicable
Borrowing materials (books, DVDs, music, etc.)	Borrowing materials (books, DVDs, music, etc.) Very Important	Borrowing materials (books, DVDs, music, etc.) Important	Borrowing materials (books, DVDs, music, etc.) Somewhat Important	Borrowing materials (books, DVDs, music, etc.) Not Important	Borrowing materials (books, DVDs, music, etc.) Don't Know/Not Applicable
Reference (research assistance from librarians)	Reference (research assistance from librarians) Very Important	Reference (research assistance from librarians) Important	Reference (research assistance from librarians) Somewhat Important	Reference (research assistance from librarians) Not Important	Reference (research assistance from librarians) Don't Know/Not Applicable
Programs (classes, storytimes, etc.)	Programs (classes, storytimes, etc.) Very Important	Programs (classes, storytimes, etc.) Important	Programs (classes, storytimes, etc.) Somewhat Important	Programs (classes, storytimes, etc.) Not Important	Programs (classes, storytimes, etc.) Don't Know/Not Applicable
Computers and printers	Computers and printers Very Important	Computers and printers Important	Computers and printers Somewhat Important	Computers and printers Not Important	Computers and printers Don't Know/Not Applicable
Help using computers, printers, etc.	Help using computers, printers, etc. Very Important	Help using computers, printers, etc. Important	Help using computers, printers, etc. Somewhat Important	Help using computers, printers, etc. Not Important	Help using computers, printers, etc. Don't Know/Not Applicable
Study and reading areas	Study and reading areas Very Important	Study and reading areas Important	Study and reading areas Somewhat Important	Study and reading areas Not Important	Study and reading areas Don't Know/Not Applicable
Community meeting rooms	Community meeting rooms Very Important	Community meeting rooms Important	Community meeting rooms Somewhat Important	Community meeting rooms Not Important	Community meeting rooms Don't Know/Not Applicable
Internet access	Internet access Very Important	Internet access Important	Internet access Somewhat Important	Internet access Not Important	Internet access Don't Know/Not Applicable
ILL (Inter-library loan)	ILL (Inter-library loan) Very Important	ILL (Inter-library loan) Important	ILL (Inter-library loan) Somewhat Important	ILL (Inter-library loan) Not Important	ILL (Inter-library loan) Don't Know/Not Applicable
Online services (website, catalog, research databases, etc.)	Online services (website, catalog, research databases, etc.) Very Important	Online services (website, catalog, research databases, etc.) Important	Online services (website, catalog, research databases, etc.) Somewhat Important	Online services (website, catalog, research databases, etc.) Not Important	Online services (website, catalog, research databases, etc.) Don't Know/Not Applicable
Photocopier	Photocopier Very Important	Photocopier Important	Photocopier Somewhat Important	Photocopier Not Important	Photocopier Don't Know/Not Applicable
Newspapers and magazines	Newspapers and magazines Very Important	Newspapers and magazines Important	Newspapers and magazines Somewhat Important	Newspapers and magazines Not Important	Newspapers and magazines Don't Know/Not Applicable
Overall, how important is the library to you and your family?	Overall, how important is the library to you and your family? Very Important	Overall, how important is the library to you and your family? Important	Overall, how important is the library to you and your family? Somewhat Important	Overall, how important is the library to you and your family? Not Important	Overall, how important is the library to you and your family? Don't Know/Not Applicable

Very Important

Important

Somewhat Important

Not Important

Don't Know/Not Applicable

Borrowing materials (books, DVDs, music, etc.)

Borrowing materials (books, DVDs, music, etc.) Very Important

Borrowing materials (books, DVDs, music, etc.) Important

Borrowing materials (books, DVDs, music, etc.) Somewhat Important

Borrowing materials (books, DVDs, music, etc.) Not Important

Borrowing materials (books, DVDs, music, etc.) Don't Know/Not Applicable

Reference (research assistance from librarians)

Reference (research assistance from librarians) Very Important

Reference (research assistance from librarians) Important

Reference (research assistance from librarians) Somewhat Important

Reference (research assistance from librarians) Not Important

Reference (research assistance from librarians) Don't Know/Not Applicable

Programs (classes, storytimes, etc.)

Programs (classes, storytimes, etc.) Very Important

Programs (classes, storytimes, etc.) Important

Programs (classes, storytimes, etc.) Somewhat Important

Programs (classes, storytimes, etc.) Not Important

Programs (classes, storytimes, etc.) Don't Know/Not Applicable

Computers and printers

Computers and printers Very Important

Computers and printers Important

Computers and printers Somewhat Important

Computers and printers Not Important

Computers and printers Don't Know/Not Applicable

Help using computers, printers, etc.

Help using computers, printers, etc. Very Important

Help using computers, printers, etc. Important

Help using computers, printers, etc. Somewhat Important

Help using computers, printers, etc. Not Important

Help using computers, printers, etc. Don't Know/Not Applicable

Study and reading areas

Study and reading areas Very Important

Study and reading areas Important

Study and reading areas Somewhat Important

Study and reading areas Not Important

Study and reading areas Don't Know/Not Applicable

Community meeting rooms

Community meeting rooms Very Important

Community meeting rooms Important

Community meeting rooms Somewhat Important

Community meeting rooms Not Important

Community meeting rooms Don't Know/Not Applicable

Internet access

Internet access Very Important

Internet access Important

Internet access Somewhat Important

Internet access Not Important

Internet access Don't Know/Not Applicable

ILL (Inter-library loan)

ILL (Inter-library loan) Very Important

ILL (Inter-library loan) Important

ILL (Inter-library loan) Somewhat Important

ILL (Inter-library loan) Not Important

ILL (Inter-library loan) Don't Know/Not Applicable

Online services (website, catalog, research databases, etc.)

Online services (website, catalog, research databases, etc.) Very Important

Online services (website, catalog, research databases, etc.) Important

Online services (website, catalog, research databases, etc.) Somewhat Important

Online services (website, catalog, research databases, etc.) Not Important

Online services (website, catalog, research databases, etc.) Don't Know/Not Applicable

Photocopier

Photocopier Very Important

Photocopier Important

Photocopier Somewhat Important

Photocopier Not Important

Photocopier Don't Know/Not Applicable

Newspapers and magazines

Newspapers and magazines Very Important

Newspapers and magazines Important

Newspapers and magazines Somewhat Important

Newspapers and magazines Not Important

Newspapers and magazines Don't Know/Not Applicable

Overall, how important is the library to you and your family?

Overall, how important is the library to you and your family? Very Important

Overall, how important is the library to you and your family? Important

Overall, how important is the library to you and your family? Somewhat Important

Overall, how important is the library to you and your family? Not Important

Overall, how important is the library to you and your family? Don't Know/Not Applicable

Myers Memorial Library Satisfaction Survey

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* 1. Do you have a library card?

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* 2. On average, how often do you visit the library?

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* 3. How would you rate each of the following library services?

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* 4. If you rated any of the above services Fair or Poor, how can we improve?

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* 5. How important is each of the following library services to you?

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* 6. How do you typically find out about library programs? Check all that apply.

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* 7. What do you like most about the library?

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* 8. How could the library or its services be improved?

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* 9. How old are you?

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* 10. What gender best describes you?