SVMC Hospital Patient Portal Customer Feedback

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* 1. Do you currently have a hospital health portal account?

Yes, and I use it on a regular basis

Yes, but I rarely use it

No, I do not have a portal account

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* 2. If you do not have a hospital portal account, why?

I tried to set it up but it was too complicated

I do not need one at this time

I use the health portal through my provider's office

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* 3. How did you learn about the hospital patient portal?

I was given a pamphlet and medical record number during registration

I saw it on the svhealthcare.org website

I received an email from the patient portal

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* 4. Have you needed to contact us for help with your portal?

Yes, I've sent emails through Contact Us on the portal

Yes, I've called the support number that was listed

No, I have not needed any help with the portal

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* 5. If you sent an email, how long did it take to get a response?

Less than a day

1-3 business days

I did not receive a reply to my email

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* 6. If you called for assistance, was your call answered or did you need to leave a voicemail?

My call was answered

I left a voicemail and was called back in less than 24 hours

I left a voicemail and was called back in 1-3 business days

I left a voicemail but did not receive a call back

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* 7. Was your issue resolved (either through email or phone call)?

My issues was resolved with the first call/email

My issue was resolved with multiple calls/emails

My issue was not resolved

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* 8. On a scale of 1-5, how was the level of customer service you received?

Unsatisfactory

Good

Above and beyond

Unsatisfactory

Good

Above and beyond

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* 9. On a scale of 1-5, how easy is it to navigate through the portal?

Too difficult

I can find what I need

Very easy

Too difficult

I can find what I need

Very easy

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* 10. On a scale of 1-5, how happy are you with the information that's available on your portal?

Not enough information to make it worthwhile

Okay, but would like more

Has everything I need

Not enough information to make it worthwhile

Okay, but would like more

Has everything I need

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* 11. What other information/functions would you like on the hospital patient portal?

Operative reports (surgeries, colonoscopies, etc)

Discharge summary from an admission

Ability to message providers

Forms for release of information and other medical record requests

Online bill pay

Schedule appointments

Other (please specify)

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* 12. Is there any other feedback you would like to give?

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* 13. This survey is anonymous, but if you would like us to contact you, please provide your information below:

Name

Email Address

Phone Number