How do you think we're doing?

We sincerely appreciate your loyalty as a valued member. Your insights are invaluable in our mission to enhance Moya Financial. Our commitment to providing you with the best service drives us to continuously seek opportunities for improvement. By taking a moment to participate in this survey, you're contributing in our efforts to identify our strengths and areas where we can further excel.

We invite you to take a few minutes to complete our survey. Rest assured, your responses will remain completely anonymous.

Note: The deadline to fill out the survey is November 30, 2023. The survey is open to all members of Moya Financial Credit Union who are legal residents of Ontario who have reached the legal age of majority in Ontario at the time of entry.

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* 1. What is your age?

Under 18

18-24

25-34

35-44

45-54

55+

Prefer not to say

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* 2. Is Moya Financial your primary financial institution?

Yes, Moya is my primary financial institution.

No, Moya is my secondary financial institution.

I have an account, but I rarely use it.

Other (please specify)

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* 3. What would persuade you to use Moya Financial more often? Check all that apply.

More convenient access to a branch network for in-person banking.

Expert financial advice.

More digital banking tools/solutions.

Better rates for investments and borrowing.

More investment in the community.

Nothing, I do all my banking with you.

Other (please specify)

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* 4. How do you mostly do your banking? Check all that apply.

Online

In Person

Telephone

Mobile App

ATM

Other (please specify)

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* 5. Where have you seen or heard information from the credit union in the past 3 months? Check all that apply.

Website

Social Media

In-Branch

Events (e.g. Summer Tour)

Word-of-Mouth

Other (please specify)

Question Title

* 6. Which of the following words would you use to describe Moya Financial's assistance with the following services? Select all that apply.

	High Quality	Proactive	Helpful	Responsive	Fair	Reactive	Non-responsive	Ineffective	Poor Quality	N/A
In-Branch Services (Daily Banking)	In-Branch Services (Daily Banking) High Quality	In-Branch Services (Daily Banking) Proactive	In-Branch Services (Daily Banking) Helpful	In-Branch Services (Daily Banking) Responsive	In-Branch Services (Daily Banking) Fair	In-Branch Services (Daily Banking) Reactive	In-Branch Services (Daily Banking) Non-responsive	In-Branch Services (Daily Banking) Ineffective	In-Branch Services (Daily Banking) Poor Quality	In-Branch Services (Daily Banking) N/A
Term Deposits and Investments	Term Deposits and Investments High Quality	Term Deposits and Investments Proactive	Term Deposits and Investments Helpful	Term Deposits and Investments Responsive	Term Deposits and Investments Fair	Term Deposits and Investments Reactive	Term Deposits and Investments Non-responsive	Term Deposits and Investments Ineffective	Term Deposits and Investments Poor Quality	Term Deposits and Investments N/A
Loans and Mortgages	Loans and Mortgages High Quality	Loans and Mortgages Proactive	Loans and Mortgages Helpful	Loans and Mortgages Responsive	Loans and Mortgages Fair	Loans and Mortgages Reactive	Loans and Mortgages Non-responsive	Loans and Mortgages Ineffective	Loans and Mortgages Poor Quality	Loans and Mortgages N/A
Online Banking and Mobile App	Online Banking and Mobile App High Quality	Online Banking and Mobile App Proactive	Online Banking and Mobile App Helpful	Online Banking and Mobile App Responsive	Online Banking and Mobile App Fair	Online Banking and Mobile App Reactive	Online Banking and Mobile App Non-responsive	Online Banking and Mobile App Ineffective	Online Banking and Mobile App Poor Quality	Online Banking and Mobile App N/A

Additional Comments

Question Title

* 7. Based on your interactions, how professional is Moya Financial?

Very Professional

Professional

Somewhat Professional

Unprofessional

Very unprofessional

Very Professional

Professional

Somewhat Professional

Unprofessional

Very unprofessional

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* 8. How likely are you to recommend Moya Financial to a friend or colleague? 0 being very unlikely, and 10 being very likely.

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* 9. Overall, how would you rate your experience with Moya Financial?

Excellent

Very Good

Good

Fair

Poor

Excellent

Very Good

Good

Fair

Poor

Question Title

* 10. Do you agree or disagree with the following statement: Moya Financial is a financial institution I can trust.

Strongly Agree

Somewhat Agree

Neither Agree nor Disagree

Somewhat Disagree

Strongly Disagree

Strongly Agree

Somewhat Agree

Neither Agree nor Disagree

Somewhat Disagree

Strongly Disagree

How do you think we're doing?

Question Title

* 1. What is your age?

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* 2. Is Moya Financial your primary financial institution?

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* 3. What would persuade you to use Moya Financial more often? Check all that apply.

Question Title

* 4. How do you mostly do your banking? Check all that apply.

Question Title

* 5. Where have you seen or heard information from the credit union in the past 3 months? Check all that apply.

Question Title

* 6. Which of the following words would you use to describe Moya Financial's assistance with the following services? Select all that apply.

Question Title

* 7. Based on your interactions, how professional is Moya Financial?

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* 8. How likely are you to recommend Moya Financial to a friend or colleague? 0 being very unlikely, and 10 being very likely.

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* 9. Overall, how would you rate your experience with Moya Financial?

Question Title

* 10. Do you agree or disagree with the following statement: Moya Financial is a financial institution I can trust.

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* 11. Do you have anything else you would like to add?