Monier Malaysia Website Survey

Dear customers,

We are planning to better support you in your daily business with an advanced internet/web platform. In order to meet your business needs most effectively, we would like to understand which web tools you are currently working with and how we can improve our digital offer for you.

Thanks a lot in advance for your valuable input.

Monier Malaysia Sdn Bhd
Segment Marketing Department

Question Title

* 1. Which of the following groups describes your role best?

Merchant (specialized roofing merchant or general building merchant)

Roofer/Installer

Architect/Specifier/Building contractor/Prefab house manufacturer

Building contractor/ Prefab house manufacturer

Home owner

Other (please specify)

Question Title

* 2. How do you currently use our website? Multiple answers possible. For those services that you use, how satisfied are you with the current performance for the website?

	Very Satisfied	Satisfied	Somewhat Satisfied	Somewhat Dissatisfied	Dissatisfied	Very Dissatisfied
To research tile information	To research tile information Very Satisfied	To research tile information Satisfied	To research tile information Somewhat Satisfied	To research tile information Somewhat Dissatisfied	To research tile information Dissatisfied	To research tile information Very Dissatisfied
To research components information (e.g., underlays, abutments (wall-flashing), roof outlets, fixings, snow & safety, insulation)	To research components information (e.g., underlays, abutments (wall-flashing), roof outlets, fixings, snow & safety, insulation) Very Satisfied	To research components information (e.g., underlays, abutments (wall-flashing), roof outlets, fixings, snow & safety, insulation) Satisfied	To research components information (e.g., underlays, abutments (wall-flashing), roof outlets, fixings, snow & safety, insulation) Somewhat Satisfied	To research components information (e.g., underlays, abutments (wall-flashing), roof outlets, fixings, snow & safety, insulation) Somewhat Dissatisfied	To research components information (e.g., underlays, abutments (wall-flashing), roof outlets, fixings, snow & safety, insulation) Dissatisfied	To research components information (e.g., underlays, abutments (wall-flashing), roof outlets, fixings, snow & safety, insulation) Very Dissatisfied
To understand which components work best together with which components	To understand which components work best together with which components Very Satisfied	To understand which components work best together with which components Satisfied	To understand which components work best together with which components Somewhat Satisfied	To understand which components work best together with which components Somewhat Dissatisfied	To understand which components work best together with which components Dissatisfied	To understand which components work best together with which components Very Dissatisfied
To showcase products to my customers	To showcase products to my customers Very Satisfied	To showcase products to my customers Satisfied	To showcase products to my customers Somewhat Satisfied	To showcase products to my customers Somewhat Dissatisfied	To showcase products to my customers Dissatisfied	To showcase products to my customers Very Dissatisfied
To find a merchant or a roofer	To find a merchant or a roofer Very Satisfied	To find a merchant or a roofer Satisfied	To find a merchant or a roofer Somewhat Satisfied	To find a merchant or a roofer Somewhat Dissatisfied	To find a merchant or a roofer Dissatisfied	To find a merchant or a roofer Very Dissatisfied
To use calculation tools (e.g. roof calculation or wind uplift)	To use calculation tools (e.g. roof calculation or wind uplift) Very Satisfied	To use calculation tools (e.g. roof calculation or wind uplift) Satisfied	To use calculation tools (e.g. roof calculation or wind uplift) Somewhat Satisfied	To use calculation tools (e.g. roof calculation or wind uplift) Somewhat Dissatisfied	To use calculation tools (e.g. roof calculation or wind uplift) Dissatisfied	To use calculation tools (e.g. roof calculation or wind uplift) Very Dissatisfied
To consult installation instructions	To consult installation instructions Very Satisfied	To consult installation instructions Satisfied	To consult installation instructions Somewhat Satisfied	To consult installation instructions Somewhat Dissatisfied	To consult installation instructions Dissatisfied	To consult installation instructions Very Dissatisfied
To research information post-purchase (e.g., if I encounter a problem)	To research information post-purchase (e.g., if I encounter a problem) Very Satisfied	To research information post-purchase (e.g., if I encounter a problem) Satisfied	To research information post-purchase (e.g., if I encounter a problem) Somewhat Satisfied	To research information post-purchase (e.g., if I encounter a problem) Somewhat Dissatisfied	To research information post-purchase (e.g., if I encounter a problem) Dissatisfied	To research information post-purchase (e.g., if I encounter a problem) Very Dissatisfied
To contact online support (e.g., customer service or technical support)	To contact online support (e.g., customer service or technical support) Very Satisfied	To contact online support (e.g., customer service or technical support) Satisfied	To contact online support (e.g., customer service or technical support) Somewhat Satisfied	To contact online support (e.g., customer service or technical support) Somewhat Dissatisfied	To contact online support (e.g., customer service or technical support) Dissatisfied	To contact online support (e.g., customer service or technical support) Very Dissatisfied

Are there, in your view, any (other) topics for improvement related to this area? Please provide feedback especially if you are overall not satisfied with Braas Monier's performance in this area.

Question Title

* 3. What type of web tools do you find or would you find useful for your business?

	Extremely useful	Useful	Somewhat useful	Rather not useful	Not useful	Absolutely not useful	N/A I don't know
Bill of material generation (What and how many items do I need for my project, generation of bill to take along to my merchant of choice)	Bill of material generation (What and how many items do I need for my project, generation of bill to take along to my merchant of choice) Extremely useful	Bill of material generation (What and how many items do I need for my project, generation of bill to take along to my merchant of choice) Useful	Bill of material generation (What and how many items do I need for my project, generation of bill to take along to my merchant of choice) Somewhat useful	Bill of material generation (What and how many items do I need for my project, generation of bill to take along to my merchant of choice) Rather not useful	Bill of material generation (What and how many items do I need for my project, generation of bill to take along to my merchant of choice) Not useful	Bill of material generation (What and how many items do I need for my project, generation of bill to take along to my merchant of choice) Absolutely not useful	Bill of material generation (What and how many items do I need for my project, generation of bill to take along to my merchant of choice) N/A I don't know
Roof measurement calculator (distance between battens)	Roof measurement calculator (distance between battens) Extremely useful	Roof measurement calculator (distance between battens) Useful	Roof measurement calculator (distance between battens) Somewhat useful	Roof measurement calculator (distance between battens) Rather not useful	Roof measurement calculator (distance between battens) Not useful	Roof measurement calculator (distance between battens) Absolutely not useful	Roof measurement calculator (distance between battens) N/A I don't know
Roof calculator (including tiles needed and expected cost, at my conditions)	Roof calculator (including tiles needed and expected cost, at my conditions) Extremely useful	Roof calculator (including tiles needed and expected cost, at my conditions) Useful	Roof calculator (including tiles needed and expected cost, at my conditions) Somewhat useful	Roof calculator (including tiles needed and expected cost, at my conditions) Rather not useful	Roof calculator (including tiles needed and expected cost, at my conditions) Not useful	Roof calculator (including tiles needed and expected cost, at my conditions) Absolutely not useful	Roof calculator (including tiles needed and expected cost, at my conditions) N/A I don't know
Tool to create proposals for my customers	Tool to create proposals for my customers Extremely useful	Tool to create proposals for my customers Useful	Tool to create proposals for my customers Somewhat useful	Tool to create proposals for my customers Rather not useful	Tool to create proposals for my customers Not useful	Tool to create proposals for my customers Absolutely not useful	Tool to create proposals for my customers N/A I don't know
Wind and snow load calculator	Wind and snow load calculator Extremely useful	Wind and snow load calculator Useful	Wind and snow load calculator Somewhat useful	Wind and snow load calculator Rather not useful	Wind and snow load calculator Not useful	Wind and snow load calculator Absolutely not useful	Wind and snow load calculator N/A I don't know
Offline roof visualization service (send in your picture, receive it perfectly redesigned with a new roof)	Offline roof visualization service (send in your picture, receive it perfectly redesigned with a new roof) Extremely useful	Offline roof visualization service (send in your picture, receive it perfectly redesigned with a new roof) Useful	Offline roof visualization service (send in your picture, receive it perfectly redesigned with a new roof) Somewhat useful	Offline roof visualization service (send in your picture, receive it perfectly redesigned with a new roof) Rather not useful	Offline roof visualization service (send in your picture, receive it perfectly redesigned with a new roof) Not useful	Offline roof visualization service (send in your picture, receive it perfectly redesigned with a new roof) Absolutely not useful	Offline roof visualization service (send in your picture, receive it perfectly redesigned with a new roof) N/A I don't know
Online roof visualization in real time on website or in an app	Online roof visualization in real time on website or in an app Extremely useful	Online roof visualization in real time on website or in an app Useful	Online roof visualization in real time on website or in an app Somewhat useful	Online roof visualization in real time on website or in an app Rather not useful	Online roof visualization in real time on website or in an app Not useful	Online roof visualization in real time on website or in an app Absolutely not useful	Online roof visualization in real time on website or in an app N/A I don't know
Product catalogue app for my Tablet or Smartphone	Product catalogue app for my Tablet or Smartphone Extremely useful	Product catalogue app for my Tablet or Smartphone Useful	Product catalogue app for my Tablet or Smartphone Somewhat useful	Product catalogue app for my Tablet or Smartphone Rather not useful	Product catalogue app for my Tablet or Smartphone Not useful	Product catalogue app for my Tablet or Smartphone Absolutely not useful	Product catalogue app for my Tablet or Smartphone N/A I don't know
Training installation videos	Training installation videos Extremely useful	Training installation videos Useful	Training installation videos Somewhat useful	Training installation videos Rather not useful	Training installation videos Not useful	Training installation videos Absolutely not useful	Training installation videos N/A I don't know
Expert blog	Expert blog Extremely useful	Expert blog Useful	Expert blog Somewhat useful	Expert blog Rather not useful	Expert blog Not useful	Expert blog Absolutely not useful	Expert blog N/A I don't know
Braas Monier Twitter or Facebook feed providing info on e.g., promotions, product innovations, new services	Braas Monier Twitter or Facebook feed providing info on e.g., promotions, product innovations, new services Extremely useful	Braas Monier Twitter or Facebook feed providing info on e.g., promotions, product innovations, new services Useful	Braas Monier Twitter or Facebook feed providing info on e.g., promotions, product innovations, new services Somewhat useful	Braas Monier Twitter or Facebook feed providing info on e.g., promotions, product innovations, new services Rather not useful	Braas Monier Twitter or Facebook feed providing info on e.g., promotions, product innovations, new services Not useful	Braas Monier Twitter or Facebook feed providing info on e.g., promotions, product innovations, new services Absolutely not useful	Braas Monier Twitter or Facebook feed providing info on e.g., promotions, product innovations, new services N/A I don't know
Interactive chat with customer service center	Interactive chat with customer service center Extremely useful	Interactive chat with customer service center Useful	Interactive chat with customer service center Somewhat useful	Interactive chat with customer service center Rather not useful	Interactive chat with customer service center Not useful	Interactive chat with customer service center Absolutely not useful	Interactive chat with customer service center N/A I don't know
Interactive chat with technical department	Interactive chat with technical department Extremely useful	Interactive chat with technical department Useful	Interactive chat with technical department Somewhat useful	Interactive chat with technical department Rather not useful	Interactive chat with technical department Not useful	Interactive chat with technical department Absolutely not useful	Interactive chat with technical department N/A I don't know
Energy savings calculator	Energy savings calculator Extremely useful	Energy savings calculator Useful	Energy savings calculator Somewhat useful	Energy savings calculator Rather not useful	Energy savings calculator Not useful	Energy savings calculator Absolutely not useful	Energy savings calculator N/A I don't know
Subsidies database where I can find sources for subsidies for my project	Subsidies database where I can find sources for subsidies for my project Extremely useful	Subsidies database where I can find sources for subsidies for my project Useful	Subsidies database where I can find sources for subsidies for my project Somewhat useful	Subsidies database where I can find sources for subsidies for my project Rather not useful	Subsidies database where I can find sources for subsidies for my project Not useful	Subsidies database where I can find sources for subsidies for my project Absolutely not useful	Subsidies database where I can find sources for subsidies for my project N/A I don't know

What tool or digital service would you expect us to have, in order to better support you in your daily business?

Question Title

* 4. Please help us to improve. If you wish to participate in our future survey, please leave your email address.

Email Address