Customer Feedback Survey 2020

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* 1. Let's start with your name...

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* 2. And also your email address

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* 3. How do you regard yourself when it comes to money and finances?

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* 4. How confident did you feel prior to starting the application process?

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* 5. What, if any research did you do prior to this loan?

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* 6. Why did you decide to use your broker?

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* 7. What did you value most when selecting your mortgage?

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* 8. Did your broker keep you up to date with progress?

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* 9. How many interactions did you have prior to settlement?

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* 10. Do you think you got the best mortgage to meet your needs?

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* 11. How satisfied were you with the service you received?

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* 12. How would you rate the effort from your broker on a scale of 0 to 10 (with 0 being poor, 5 average and 10 exceeded expectations)?

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* 13. Did your broker provide additional services after settlement (list all that were relevant)?

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* 14. Did you value these ongoing interactions?

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* 15. How confident would you feel going through the process next time?

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* 16. If anything, what would you like to have been different about your experience of seeking a mortgage?

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* 17. To what extent did you feel your broker acted in your best interests?

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* 18. Would you use the same broker next time?

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* 19. How likely is it that you would recommend this company to a friend or colleague?

NOT AT ALL LIKELY
EXTREMELY LIKELY

T