Member Survey

As a member of Monasterevan Credit Union, your feedback is important to us. Please take a minute to complete this short survey. If you do so before 28th February 2025, you’ll be entered into a free prize draw for 1 of 4 vouchers worth €50 each for McConville's SuperValu. Please note that any information you provide will be treated in the strictest of confidence and will not be shared with any third parties.

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* 1. How long have you been a Member of Monasterevan Credit Union?

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* 2. Overall, how satisfied are you with Monasterevan Credit Union?

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* 3. How do you usually engage with Monasterevan Credit Union? (please select all that apply)

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* 4. In the past 3 months, where have you seen or heard about Monasterevan Credit Union? (please select all that apply)

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* 5. How would you rate the staff of Monasterevan Credit Union under the following headings?

  Very bad Bad Good Very good
Friendliness
Knowledge
Professionalism

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* 6. How would you rate the service of Monasterevan Credit Union under the following headings?

  Very bad Bad Good Very good
Wait time
Privacy
Response time for loan applications (if applicable)

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* 7. Please indicate your level of satisfaction with each of the following channels?

  Very dissatisfied Dissatisfied Satisfied Very satisfied
In our office
On the telephone
On the website / online banking
On the mobile app

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* 8. Have you ever got a loan from another financial institution?

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* 9. Are you aware you can switch a loan from another financial institution to Monasterevan Credit Union?

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* 10. In your opinion, which of the following is the most important when applying for loan?

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* 11. Are you aware of the following services we provide? (please select all that apply)

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* 12. Which if any of the following services would you like to see introduced? (please select all that apply)

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* 13. How likely are you to recommend Monasterevan Credit Union to a friend where 0 is very unlikely and 10 is very likely?

0 10
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 14. Have you any additional comments you would like to make (e.g. suggestions for improvements, issues you've experienced)?

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* 15. Finally, please indicate your age category.

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* 16. Thank you for completing our Member Survey. Please note that any information you provide will be treated in the strictest of confidence and will not be shared with any third parties. Should you wish to be entered into a free prize draw for 1 of 4 shopping vouchers worth €50 each for McConville's SuperValu, please provide the following details:

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