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* 1. I interact often with Clerk’s Office personnel regarding hearings, scheduling, and/or proposed orders.

  Strongly Agree Agree Disagree Strongly Disagree N/A
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* 2. When interacting with the Clerk’s Office personnel regarding hearing, scheduling, and/or proposed orders, the Clerk’s Office personnel is knowledgeable, willing to help, and courteous.

  Strongly Agree Agree Disagree Strongly Disagree N/A
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* 3. I am satisfied with the Court’s procedures for setting matters for hearing by use of the Court’s website and/or calling the Courtroom Deputy. Please include any other suggested method for acquiring a hearing date in your comments.

  Strongly Agree Agree Disagree Strongly Disagree N/A
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* 4. I am satisfied with the Court’s method of submitting proposed orders via email transmission. Please describe any recommended changes and/or problems that you have experienced with the current order submission process in your comments.

  Strongly Agree Agree Disagree Strongly Disagree N/A
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* 5. There are enough available Court dates to meet my needs as a practitioner.

  Strongly Agree Agree Disagree Strongly Disagree N/A
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* 6. Matters before the Court are heard in a prompt fashion.

  Strongly Agree Agree Disagree Strongly Disagree N/A
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* 7. There should be additional Chapter 13 hearing dates.

  Strongly Agree Agree Disagree Strongly Disagree N/A
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* 8. Please describe any other issues and or suggestions that you have related to scheduling hearings and/or order submission.

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* 9. Please identify any CM/ECF event(s) or filing processes that you do not easily understand.

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* 10. I interact often with Clerk’s Office personnel, including the CM/ECF Help Desk, regarding how to file a document or to correct an electronic filing mistake.

  Strongly Agree Agree Disagree Strongly Disagree N/A
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* 11. When interacting with Clerk’s Office personnel, including the CM/ECF Help Desk, regarding how to file a document or to correct an electronic filing mistake, the Clerk’s personnel is knowledgeable, willing to help, and courteous.

  Strongly Agree Agree Disagree Strongly Disagree N/A
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* 12. I have called the CM/ECF Help Desk and was not able to get the answer to my question.

  Strongly Agree Agree Disagree Strongly Disagree N/A
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* 13. I receive consistent information whenever I call the CM/ECF Help Desk.

  Strongly Agree Agree Disagree Strongly Disagree N/A
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* 14. How do you think that the service provided by the CM/ECF Help Desk can be improved?

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* 15. When you or your staff file a pleading or other document electronically, the CM/ECF event screens are easy to navigate in order to complete the filing process.

  Strongly Agree Agree Disagree Strongly Disagree N/A
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* 16. The notices of filing errors, if any, that I have received from the Court are easy to understand.

  Strongly Agree Agree Disagree Strongly Disagree N/A
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* 17. Do you have any additional recommendations as to how the Court’s filing system and notices of filing error can be improved?

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* 18. When I hire a new employee to my firm who will file pleadings or other documents in the CM/ECF system, I have considered using the Clerk’s Office ECF Training Program.

  Strongly Agree Agree Disagree Strongly Disagree N/A
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* 19. Either my staff or I have used the CM/ECF Electronic Learning Modules or the Online Tutorial.

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* 20. The CM/ECF Electronic Learning Modules and/or the Online Tutorial electronic training tools were helpful.

  Strongly Agree Agree Disagree Strongly Disagree N/A
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* 21. If you and/or your staff have not used either the CM/ECF Electronic Learning Modules or the Online Tutorial, is there a specific reason why you and/or your staff have not done so?

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* 22. The Local Rules and Procedures Manual are easy to understand.

  Strongly Agree Agree Disagree Strongly Disagree N/A
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* 23. How could the Local Rules and Procedures Manual be improved?

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* 24. I am satisfied with the process for revising the Local Rules and Procedures Manual. If not, please provide any suggestions for improving this process in your comments.

  Strongly Agree Agree Disagree Strongly Disagree N/A
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* 25. The Court does enough through its Local Rules and Procedures to support the members of the bar that practice before the Court. Please include any suggestions for the Court to improve its overall level of support in this area in your comments.

  Strongly Agree Agree Disagree Strongly Disagree N/A
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* 26. I have either accessed or attempted to access the Court’s Local Rules and/or Procedures Manual on the Court’s web site.

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* 27. Please rate the level of ease in navigating the Local Rules and/or Procedures Manual on the Court’s web site.

  Strongly Agree Agree Disagree Strongly Disagree N/A
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* 28. Aside from the Court’s Local Rules and Procedures, I often access the Court’s web site. Please state the information you were seeking, whether you were able to locate this information, and the ease in locating this information in your comments.

  Strongly Agree Agree Disagree Strongly Disagree N/A
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* 29. What types of information would you like to see on the Court’s web site that are not there now?

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* 30. I have experienced problems with accessing the Court’s CM/ECF system.

  Strongly Agree Agree Disagree Strongly Disagree N/A
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* 31. I have communicated problems related to the Court’s CM/ECF system to the Court, and the issues were resolved and the solutions were conveyed back to me in a timely manner.

  Strongly Agree Agree Disagree Strongly Disagree N/A
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* 32. Are there any other comments or suggestions that you have regarding ways in which the Court can better serve your needs?

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