Thank you for taking our annual customer service survey!  We would like to better understand your experience using the library.  We will use the findings to evaluate the programs and services we offer to you and your family.


Note: No sensitive information is collected.  Survey results will only be used by the Meridian Library District. Nothing in this survey will be sold or distributed to anyone else.


The survey should take no more than 10 minutes to complete. Thank you for your time and for sharing your thoughts with us!

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* 1. For what reason have you been to the library in the last year? (Select all that apply)

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* 2. On average, how often do you visit the library?

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* 3. Which location do you primarily use?

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* 4. Please tell us what you think of the library facility you primarily use:

  Poor Needs Improvement Average Above Average Exceptional
Acoustics: ability to hear/follow/participate in meetings
Acoustics: ability to focus/concentrate in reading/study spaces
Adequate parking
Cleanliness
Clear pathways & signage
Condition of the inside of the building
Condition of the outside of the building
Daylight access
Ease of access to enter the building
Enough seating & tables
Layout and arrangement of furnishings
Lighting quality
Location of building
Time waiting for service(s)
Variety of seating & tables

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* 5. What are the reasons you avoid coming to a library building? (Select all that apply)

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* 6. Please mark all of the areas you feel the library should improve its facilities: (Select all that apply)

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* 7. Are there things about the facilities that feel old and outdated?

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* 8. If you answered yes, please tell us a little more...

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* 9. Please select your top 3 responses to the following statement:

The library is a good place for …

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* 10. Have you personally seen a library representative working outside the library building in the community (e.g. at a school or community event, civic club meeting, chamber of commerce function, etc.) in the last six months?

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* 11. If yes, can you share where?

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* 12. Please complete the following sentence: I love the Meridian Library, but I wish it had…

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