Milford's Permit Improvement Process

1. Customer Survey

Our planning and zoning, building, and inland wetlands divisions exist to ensure a safe, high quality built environment in Milford, to protect our natural environment, and to preserve this city’s unique character.

We are undergoing a number of changes to improve our process to make it faster, more predictable, and easier to follow. These include:

· A new customer service center to assist permit applicants
· New software that will allow you to apply for, track and receive permits on-line as well as to request inspections
· An increased emphasis on customer service training for all staff, including a requirement that all e-mails and phone calls be returned within one day
· Better educational materials for our customers to help them understand our requirements and processes

We welcome your feedback!

Please let us know what we can do to better serve you.

Question Title

* 1. Our goal is to provide permits in a way that is predictable and customer-friendly. Please tell us a bit about your experience.

	Strongly disagree	Disagree	Agree	Strongly agree
The permitting hours are convenient	The permitting hours are convenient Strongly disagree	The permitting hours are convenient Disagree	The permitting hours are convenient Agree	The permitting hours are convenient Strongly agree
I had all of the information I needed to get a permit	I had all of the information I needed to get a permit Strongly disagree	I had all of the information I needed to get a permit Disagree	I had all of the information I needed to get a permit Agree	I had all of the information I needed to get a permit Strongly agree
I understand the permitting process	I understand the permitting process Strongly disagree	I understand the permitting process Disagree	I understand the permitting process Agree	I understand the permitting process Strongly agree
Counter staff were helpful and courteous	Counter staff were helpful and courteous Strongly disagree	Counter staff were helpful and courteous Disagree	Counter staff were helpful and courteous Agree	Counter staff were helpful and courteous Strongly agree
Reviewers and inspectors were helpful and courteous	Reviewers and inspectors were helpful and courteous Strongly disagree	Reviewers and inspectors were helpful and courteous Disagree	Reviewers and inspectors were helpful and courteous Agree	Reviewers and inspectors were helpful and courteous Strongly agree

Comments

Milford's Permit Improvement Process

1. Customer Survey

Question Title

* 1. Our goal is to provide permits in a way that is predictable and customer-friendly. Please tell us a bit about your experience.

Question Title

* 2. In what areas are we doing a good job?

Question Title

* 3. What changes do you think would improve the application, review, or inspection process?

Question Title

* 4. (Optional) If you would like to be contacted about your experience, please provide your contact information here.