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* 1. Name:

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* 2. Email Address:

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* 3. Service address:

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* 4. How long have you been a Cobb EMC Member?

1 year or less

2-5 years

5-10 years

10 years or more

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* 5. Please consider all your experiences to-date with Cobb EMC. Using a 10-point scale on
which "1" means "very dissatisfied" and "10" means "very satisfied," how satisfied are you with
Cobb EMC?

Don't Know

Other (please specify)

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* 6. To what extent has Cobb EMC fallen short of your expectations or exceeded your
expectations? Using a 10-point scale on which "1" now means "falls short of your
expectations" and "10" means "exceeds your expectations," to what extent has Cobb EMC
fallen short of or exceeded your expectations?

Don't Know

Other (please specify)

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* 7. How well do you think Cobb EMC compares with an ideal utility company?
Please use a 10-point scale on which "1" means "not very close to the ideal," and "10" means
"very close to the ideal."

Don't Know

Other (please specify)

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* 8. If you could choose from among more than one utility company, the next time you are going to choose a utility company, how likely is it that it will be Cobb EMC again? Using a 10-point scale on which "1" means "very unlikely" and "10" means "very likely," how likely is it that it will be Cobb EMC again?

Don't Know

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* 9. Now assume you have a friend or family member who is moving to your area and they could
choose electric providers. How likely is it that you would recommend Cobb EMC to them?
Using a 10-point scale on which "1" means "very unlikely" and "10" means "very likely," how
likely is it that you would recommend Cobb EMC?

Don't Know

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* 10. Please rate your level of agreement with the following statements concerning your electric
cooperative. Using a scale from 1 to 10 where 1 means "disagree strongly" and 10 means
"agree strongly”…

How much do you agree that Cobb EMC

	1	2	3	4	5	6	7	8	9	10	Don't Know
1. Provides reliable service	1. Provides reliable service 1	1. Provides reliable service 2	1. Provides reliable service 3	1. Provides reliable service 4	1. Provides reliable service 5	1. Provides reliable service 6	1. Provides reliable service 7	1. Provides reliable service 8	1. Provides reliable service 9	1. Provides reliable service 10	1. Provides reliable service Don't Know
2. Handles complaints and problems promptly	2. Handles complaints and problems promptly 1	2. Handles complaints and problems promptly 2	2. Handles complaints and problems promptly 3	2. Handles complaints and problems promptly 4	2. Handles complaints and problems promptly 5	2. Handles complaints and problems promptly 6	2. Handles complaints and problems promptly 7	2. Handles complaints and problems promptly 8	2. Handles complaints and problems promptly 9	2. Handles complaints and problems promptly 10	2. Handles complaints and problems promptly Don't Know
3. Has a goal to provide electricity at the lowest possible cost	3. Has a goal to provide electricity at the lowest possible cost 1	3. Has a goal to provide electricity at the lowest possible cost 2	3. Has a goal to provide electricity at the lowest possible cost 3	3. Has a goal to provide electricity at the lowest possible cost 4	3. Has a goal to provide electricity at the lowest possible cost 5	3. Has a goal to provide electricity at the lowest possible cost 6	3. Has a goal to provide electricity at the lowest possible cost 7	3. Has a goal to provide electricity at the lowest possible cost 8	3. Has a goal to provide electricity at the lowest possible cost 9	3. Has a goal to provide electricity at the lowest possible cost 10	3. Has a goal to provide electricity at the lowest possible cost Don't Know
4. Communicates with you about rising electricity costs	4. Communicates with you about rising electricity costs 1	4. Communicates with you about rising electricity costs 2	4. Communicates with you about rising electricity costs 3	4. Communicates with you about rising electricity costs 4	4. Communicates with you about rising electricity costs 5	4. Communicates with you about rising electricity costs 6	4. Communicates with you about rising electricity costs 7	4. Communicates with you about rising electricity costs 8	4. Communicates with you about rising electricity costs 9	4. Communicates with you about rising electricity costs 10	4. Communicates with you about rising electricity costs Don't Know
5. Gives money back to you when revenues exceed costs	5. Gives money back to you when revenues exceed costs 1	5. Gives money back to you when revenues exceed costs 2	5. Gives money back to you when revenues exceed costs 3	5. Gives money back to you when revenues exceed costs 4	5. Gives money back to you when revenues exceed costs 5	5. Gives money back to you when revenues exceed costs 6	5. Gives money back to you when revenues exceed costs 7	5. Gives money back to you when revenues exceed costs 8	5. Gives money back to you when revenues exceed costs 9	5. Gives money back to you when revenues exceed costs 10	5. Gives money back to you when revenues exceed costs Don't Know
6. Restores power quickly following an outage	6. Restores power quickly following an outage 1	6. Restores power quickly following an outage 2	6. Restores power quickly following an outage 3	6. Restores power quickly following an outage 4	6. Restores power quickly following an outage 5	6. Restores power quickly following an outage 6	6. Restores power quickly following an outage 7	6. Restores power quickly following an outage 8	6. Restores power quickly following an outage 9	6. Restores power quickly following an outage 10	6. Restores power quickly following an outage Don't Know
7. Keeps you informed when they are doing work in your area	7. Keeps you informed when they are doing work in your area 1	7. Keeps you informed when they are doing work in your area 2	7. Keeps you informed when they are doing work in your area 3	7. Keeps you informed when they are doing work in your area 4	7. Keeps you informed when they are doing work in your area 5	7. Keeps you informed when they are doing work in your area 6	7. Keeps you informed when they are doing work in your area 7	7. Keeps you informed when they are doing work in your area 8	7. Keeps you informed when they are doing work in your area 9	7. Keeps you informed when they are doing work in your area 10	7. Keeps you informed when they are doing work in your area Don't Know
8. Is doing more to control rising prices than other companies you use	8. Is doing more to control rising prices than other companies you use 1	8. Is doing more to control rising prices than other companies you use 2	8. Is doing more to control rising prices than other companies you use 3	8. Is doing more to control rising prices than other companies you use 4	8. Is doing more to control rising prices than other companies you use 5	8. Is doing more to control rising prices than other companies you use 6	8. Is doing more to control rising prices than other companies you use 7	8. Is doing more to control rising prices than other companies you use 8	8. Is doing more to control rising prices than other companies you use 9	8. Is doing more to control rising prices than other companies you use 10	8. Is doing more to control rising prices than other companies you use Don't Know

Other (please specify)

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* 11. Again, using that same 10 point scale where 1 means "disagree strongly" and 10 means "agree strongly”…
How much do you agree that Cobb EMC

	1	2	3	4	5	6	7	8	9	10	Don't Know
1. Provides a good value for the money you spend	1. Provides a good value for the money you spend 1	1. Provides a good value for the money you spend 2	1. Provides a good value for the money you spend 3	1. Provides a good value for the money you spend 4	1. Provides a good value for the money you spend 5	1. Provides a good value for the money you spend 6	1. Provides a good value for the money you spend 7	1. Provides a good value for the money you spend 8	1. Provides a good value for the money you spend 9	1. Provides a good value for the money you spend 10	1. Provides a good value for the money you spend Don't Know
2. Always treats you fairly	2. Always treats you fairly 1	2. Always treats you fairly 2	2. Always treats you fairly 3	2. Always treats you fairly 4	2. Always treats you fairly 5	2. Always treats you fairly 6	2. Always treats you fairly 7	2. Always treats you fairly 8	2. Always treats you fairly 9	2. Always treats you fairly 10	2. Always treats you fairly Don't Know
3. Is a name you can always trust	3. Is a name you can always trust 1	3. Is a name you can always trust 2	3. Is a name you can always trust 3	3. Is a name you can always trust 4	3. Is a name you can always trust 5	3. Is a name you can always trust 6	3. Is a name you can always trust 7	3. Is a name you can always trust 8	3. Is a name you can always trust 9	3. Is a name you can always trust 10	3. Is a name you can always trust Don't Know
4. Looks out for your best interests	4. Looks out for your best interests 1	4. Looks out for your best interests 2	4. Looks out for your best interests 3	4. Looks out for your best interests 4	4. Looks out for your best interests 5	4. Looks out for your best interests 6	4. Looks out for your best interests 7	4. Looks out for your best interests 8	4. Looks out for your best interests 9	4. Looks out for your best interests 10	4. Looks out for your best interests Don't Know
5. Always delivers on what they promise	5. Always delivers on what they promise 1	5. Always delivers on what they promise 2	5. Always delivers on what they promise 3	5. Always delivers on what they promise 4	5. Always delivers on what they promise 5	5. Always delivers on what they promise 6	5. Always delivers on what they promise 7	5. Always delivers on what they promise 8	5. Always delivers on what they promise 9	5. Always delivers on what they promise 10	5. Always delivers on what they promise Don't Know
6. Helps you learn to manage your electricity usage	6. Helps you learn to manage your electricity usage 1	6. Helps you learn to manage your electricity usage 2	6. Helps you learn to manage your electricity usage 3	6. Helps you learn to manage your electricity usage 4	6. Helps you learn to manage your electricity usage 5	6. Helps you learn to manage your electricity usage 6	6. Helps you learn to manage your electricity usage 7	6. Helps you learn to manage your electricity usage 8	6. Helps you learn to manage your electricity usage 9	6. Helps you learn to manage your electricity usage 10	6. Helps you learn to manage your electricity usage Don't Know
7. Is committed to using renewable energy resources such as solar	7. Is committed to using renewable energy resources such as solar 1	7. Is committed to using renewable energy resources such as solar 2	7. Is committed to using renewable energy resources such as solar 3	7. Is committed to using renewable energy resources such as solar 4	7. Is committed to using renewable energy resources such as solar 5	7. Is committed to using renewable energy resources such as solar 6	7. Is committed to using renewable energy resources such as solar 7	7. Is committed to using renewable energy resources such as solar 8	7. Is committed to using renewable energy resources such as solar 9	7. Is committed to using renewable energy resources such as solar 10	7. Is committed to using renewable energy resources such as solar Don't Know
8. Inspires you to use electricity more efficiently	8. Inspires you to use electricity more efficiently 1	8. Inspires you to use electricity more efficiently 2	8. Inspires you to use electricity more efficiently 3	8. Inspires you to use electricity more efficiently 4	8. Inspires you to use electricity more efficiently 5	8. Inspires you to use electricity more efficiently 6	8. Inspires you to use electricity more efficiently 7	8. Inspires you to use electricity more efficiently 8	8. Inspires you to use electricity more efficiently 9	8. Inspires you to use electricity more efficiently 10	8. Inspires you to use electricity more efficiently Don't Know

Other (please specify)

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* 12. During the past year, have you taken steps to reduce your home’s electricity usage?

Yes

Don't Know

Not Applicable

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* 13. Using a scale of 1 to 10, where 1 means “not influential at all” and 10 means “very influential”, how influential would you say Cobb EMC has been in getting you to reduce your electricity use?

Don't Know

Other (please specify)

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* 14. Assume for a moment your electric cooperative provided you with an application for your smartphone. How interested would you be in an application?

	Very Interested	Somewhat Interested	Not very interested	Not interested at all	Don't Know
a. Provides you tips on how to manage your electric use at home	a. Provides you tips on how to manage your electric use at home Very Interested	a. Provides you tips on how to manage your electric use at home Somewhat Interested	a. Provides you tips on how to manage your electric use at home Not very interested	a. Provides you tips on how to manage your electric use at home Not interested at all	a. Provides you tips on how to manage your electric use at home Don't Know
b. Gives you updates on power restoration efforts	b. Gives you updates on power restoration efforts Very Interested	b. Gives you updates on power restoration efforts Somewhat Interested	b. Gives you updates on power restoration efforts Not very interested	b. Gives you updates on power restoration efforts Not interested at all	b. Gives you updates on power restoration efforts Don't Know
c. Allows you to control your thermostat remotely	c. Allows you to control your thermostat remotely Very Interested	c. Allows you to control your thermostat remotely Somewhat Interested	c. Allows you to control your thermostat remotely Not very interested	c. Allows you to control your thermostat remotely Not interested at all	c. Allows you to control your thermostat remotely Don't Know
d. Highlights local businesses where you get special discounts	d. Highlights local businesses where you get special discounts Very Interested	d. Highlights local businesses where you get special discounts Somewhat Interested	d. Highlights local businesses where you get special discounts Not very interested	d. Highlights local businesses where you get special discounts Not interested at all	d. Highlights local businesses where you get special discounts Don't Know
e. Review your bill	e. Review your bill Very Interested	e. Review your bill Somewhat Interested	e. Review your bill Not very interested	e. Review your bill Not interested at all	e. Review your bill Don't Know
f. Pay your bill	f. Pay your bill Very Interested	f. Pay your bill Somewhat Interested	f. Pay your bill Not very interested	f. Pay your bill Not interested at all	f. Pay your bill Don't Know
g. View hourly and daily electric use	g. View hourly and daily electric use Very Interested	g. View hourly and daily electric use Somewhat Interested	g. View hourly and daily electric use Not very interested	g. View hourly and daily electric use Not interested at all	g. View hourly and daily electric use Don't Know

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* 15. Next, how interested would you be in participating in a program that would pay you for cutting back on your electric use when the demand on the regional electric system is greatest. You would get a rebate from Cobb EMC for participating.

	Definitely Participate in the program	Probably Participate	Probably would not participate	Definitely Not Participate in the program
If you could get a $25 for participating to the program would you..	If you could get a $25 for participating to the program would you.. Definitely Participate in the program	If you could get a $25 for participating to the program would you.. Probably Participate	If you could get a $25 for participating to the program would you.. Probably would not participate	If you could get a $25 for participating to the program would you.. Definitely Not Participate in the program
If you could get $10 per month during the peak demand season for participating to the program would you	If you could get $10 per month during the peak demand season for participating to the program would you Definitely Participate in the program	If you could get $10 per month during the peak demand season for participating to the program would you Probably Participate	If you could get $10 per month during the peak demand season for participating to the program would you Probably would not participate	If you could get $10 per month during the peak demand season for participating to the program would you Definitely Not Participate in the program
If you could get a rebate equal to five percent of your monthly electric bill would you.	If you could get a rebate equal to five percent of your monthly electric bill would you. Definitely Participate in the program	If you could get a rebate equal to five percent of your monthly electric bill would you. Probably Participate	If you could get a rebate equal to five percent of your monthly electric bill would you. Probably would not participate	If you could get a rebate equal to five percent of your monthly electric bill would you. Definitely Not Participate in the program

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* 16. What is the best way to contact you during an outage or to alert you to cut back on your electric use when demands on the electric system are greatest?

1. Text message on your phone

2. Email message

3. Announcement on the radio

4. Announcement on television

5. A message on Twitter

6. A message on Facebook

7. A phone call

8. A device you plug into your wall with lights that signal a peak alert

9. N/A

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* 17. In the past six months

	Yes	No	Don't Know
Have you contacted Cobb EMC about an issue or concern?	Have you contacted Cobb EMC about an issue or concern? Yes	Have you contacted Cobb EMC about an issue or concern? No	Have you contacted Cobb EMC about an issue or concern? Don't Know
Do you recall seeing communications from Cobb EMC?	Do you recall seeing communications from Cobb EMC? Yes	Do you recall seeing communications from Cobb EMC? No	Do you recall seeing communications from Cobb EMC? Don't Know
Have you visited the Cobb EMC office?	Have you visited the Cobb EMC office? Yes	Have you visited the Cobb EMC office? No	Have you visited the Cobb EMC office? Don't Know
Have you visited the Cobb EMC Facebook page?	Have you visited the Cobb EMC Facebook page? Yes	Have you visited the Cobb EMC Facebook page? No	Have you visited the Cobb EMC Facebook page? Don't Know

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* 18. During the past three years

	Yes	No	Not aware of the meetings
Have you attended Cobb EMC's annual meeting at least once?	Have you attended Cobb EMC's annual meeting at least once? Yes	Have you attended Cobb EMC's annual meeting at least once? No	Have you attended Cobb EMC's annual meeting at least once? Not aware of the meetings
Have you attended Town Hall meetings at least once?	Have you attended Town Hall meetings at least once? Yes	Have you attended Town Hall meetings at least once? No	Have you attended Town Hall meetings at least once? Not aware of the meetings

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* 1. Name:

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* 2. Email Address:

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* 3. Service address:

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* 4. How long have you been a Cobb EMC Member?

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* 5. Please consider all your experiences to-date with Cobb EMC. Using a 10-point scale onwhich "1" means "very dissatisfied" and "10" means "very satisfied," how satisfied are you withCobb EMC?

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* 6. To what extent has Cobb EMC fallen short of your expectations or exceeded yourexpectations? Using a 10-point scale on which "1" now means "falls short of yourexpectations" and "10" means "exceeds your expectations," to what extent has Cobb EMCfallen short of or exceeded your expectations?

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* 7. How well do you think Cobb EMC compares with an ideal utility company?Please use a 10-point scale on which "1" means "not very close to the ideal," and "10" means"very close to the ideal."

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* 10. Please rate your level of agreement with the following statements concerning your electriccooperative. Using a scale from 1 to 10 where 1 means "disagree strongly" and 10 means"agree strongly”…How much do you agree that Cobb EMC

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* 11. Again, using that same 10 point scale where 1 means "disagree strongly" and 10 means "agree strongly”…How much do you agree that Cobb EMC

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* 12. During the past year, have you taken steps to reduce your home’s electricity usage?

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* 13. Using a scale of 1 to 10, where 1 means “not influential at all” and 10 means “very influential”, how influential would you say Cobb EMC has been in getting you to reduce your electricity use?

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* 14. Assume for a moment your electric cooperative provided you with an application for your smartphone. How interested would you be in an application?

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* 15. Next, how interested would you be in participating in a program that would pay you for cutting back on your electric use when the demand on the regional electric system is greatest. You would get a rebate from Cobb EMC for participating.

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* 16. What is the best way to contact you during an outage or to alert you to cut back on your electric use when demands on the electric system are greatest?

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* 17. In the past six months

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* 18. During the past three years

* 5. Please consider all your experiences to-date with Cobb EMC. Using a 10-point scale on
which "1" means "very dissatisfied" and "10" means "very satisfied," how satisfied are you with
Cobb EMC?

* 6. To what extent has Cobb EMC fallen short of your expectations or exceeded your
expectations? Using a 10-point scale on which "1" now means "falls short of your
expectations" and "10" means "exceeds your expectations," to what extent has Cobb EMC
fallen short of or exceeded your expectations?

* 7. How well do you think Cobb EMC compares with an ideal utility company?
Please use a 10-point scale on which "1" means "not very close to the ideal," and "10" means
"very close to the ideal."

* 10. Please rate your level of agreement with the following statements concerning your electric
cooperative. Using a scale from 1 to 10 where 1 means "disagree strongly" and 10 means
"agree strongly”…

How much do you agree that Cobb EMC

* 11. Again, using that same 10 point scale where 1 means "disagree strongly" and 10 means "agree strongly”…
How much do you agree that Cobb EMC