1. Provides reliable service
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2. Handles complaints and problems promptly
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3. Has a goal to provide electricity at the lowest possible cost
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4. Communicates with you about rising electricity costs
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5. Gives money back to you when revenues exceed costs
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6. Restores power quickly following an outage
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7. Keeps you informed when they are doing work in your area
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8. Is doing more to control rising prices than other companies you use
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