* 1. Name:

* 2. Email Address:

* 3. Service address:

* 4. How long have you been a Cobb EMC Member?

* 5. Please consider all your experiences to-date with Cobb EMC. Using a 10-point scale on
which "1" means "very dissatisfied" and "10" means "very satisfied," how satisfied are you with
Cobb EMC?

* 6. To what extent has Cobb EMC fallen short of your expectations or exceeded your
expectations? Using a 10-point scale on which "1" now means "falls short of your
expectations" and "10" means "exceeds your expectations," to what extent has Cobb EMC
fallen short of or exceeded your expectations?

* 7. How well do you think Cobb EMC compares with an ideal utility company?
Please use a 10-point scale on which "1" means "not very close to the ideal," and "10" means
"very close to the ideal."

* 8. If you could choose from among more than one utility company, the next time you are going to choose a utility company, how likely is it that it will be Cobb EMC again? Using a 10-point scale on which "1" means "very unlikely" and "10" means "very likely," how likely is it that it will be Cobb EMC again?

* 9. Now assume you have a friend or family member who is moving to your area and they could
choose electric providers. How likely is it that you would recommend Cobb EMC to them?
Using a 10-point scale on which "1" means "very unlikely" and "10" means "very likely," how
likely is it that you would recommend Cobb EMC?

* 10. Please rate your level of agreement with the following statements concerning your electric
cooperative. Using a scale from 1 to 10 where 1 means "disagree strongly" and 10 means
"agree strongly”…

How much do you agree that Cobb EMC

  1 2 3 4 5 6 7 8 9 10 Don't Know
1. Provides reliable service
2. Handles complaints and problems promptly
3. Has a goal to provide electricity at the lowest possible cost
4. Communicates with you about rising electricity costs
5. Gives money back to you when revenues exceed costs
6. Restores power quickly following an outage
7. Keeps you informed when they are doing work in your area
8. Is doing more to control rising prices than other companies you use

* 11. Again, using that same 10 point scale where 1 means "disagree strongly" and 10 means "agree strongly”…
How much do you agree that Cobb EMC

  1 2 3 4 5 6 7 8 9 10 Don't Know
1. Provides a good value for the money you spend
2. Always treats you fairly
3. Is a name you can always trust
4. Looks out for your best interests
5. Always delivers on what they promise
6. Helps you learn to manage your electricity usage
7. Is committed to using renewable energy resources such as solar
8. Inspires you to use electricity more efficiently

* 12. During the past year, have you taken steps to reduce your home’s electricity usage?

* 13. Using a scale of 1 to 10, where 1 means “not influential at all” and 10 means “very influential”, how influential would you say Cobb EMC has been in getting you to reduce your electricity use?

* 14. Assume for a moment your electric cooperative provided you with an application for your smartphone. How interested would you be in an application?

  Very Interested Somewhat Interested Not very interested Not interested at all Don't Know
a. Provides you tips on how to manage your electric use at home
b. Gives you updates on power restoration efforts
c. Allows you to control your thermostat remotely
d. Highlights local businesses where you get special discounts
e. Review your bill
f. Pay your bill
g. View hourly and daily electric use

* 15. Next, how interested would you be in participating in a program that would pay you for cutting back on your electric use when the demand on the regional electric system is greatest. You would get a rebate from Cobb EMC for participating.

  Definitely Participate in the program Probably Participate Probably would not participate Definitely Not Participate in the program
If you could get a $25 for participating to the program would you..
If you could get $10 per month during the peak demand season for participating to the program would you
If you could get a rebate equal to five percent of your monthly electric bill would you.

* 16. What is the best way to contact you during an outage or to alert you to cut back on your electric use when demands on the electric system are greatest?

* 17. In the past six months

  Yes No Don't Know
Have you contacted Cobb EMC about an issue or concern?
Do you recall seeing communications from Cobb EMC?
Have you visited the Cobb EMC office?
Have you visited the Cobb EMC Facebook page?

* 18. During the past three years

  Yes No Not aware of the meetings
Have you attended Cobb EMC's annual meeting at least once?
Have you attended Town Hall meetings at least once?

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