Who was your server? (If you don't remember their name, please describe them.)

Please rate the level of cleanliness and organization in each of the following:

  Clean and organized In need of some attention Messy and/or disorganized Not Applicable
Entrance area
Bar area
Dining area
Restrooms
Other (please specify below)

Which of the following describes the way you were greeted upon entering our establishment?

Upon seating, were you greeted by your server in a manner that was...

  Yes No
Timely?
Polite?
Enthusiastic?

When taking your order, did your server...

  Yes No
Write it down?
Repeat it back to you?

Would you describe the demeanor of your server as... (select all that apply)

  Yes No
Friendly?
Knowledgable?
Polite?
Enthusiastic?
Helpful?
Engaging?

Which of the following best describes your server's understanding of the food/drink menu?

Was the manner in which your drink/food order arrived...

  Yes No
Accurate?
Complete?
Timely?
Appealing?

If your order was untimely/inaccurate/incomplete/unappealing, did the staff take the appropriate actions to remedy the situation?

Did your server (or another employee) check back to ensure that your order was accurate and to your liking?

Which of the following best describes the quality of your order(s)?

  Excellent Above average Acceptable Unacceptable N/A
Food
Drink
Other? (please specify below)

When you received your check, was it...

  Yes No
Timely?
Accurate?

Did your server return with your change and/or credit slip in a manner that was...

  Yes No
Timely?
Accurate?

Upon leaving, were you thanked/invited back?

How would you rate your overall experience this visit?

  Excellent Above average Acceptable Unacceptable Not Applicable
Atmosphere
Service
Food
Drink
Other (please specify below)

Did the staff exceed your expectations in any way?

What could we have done to improve the quality of your visit in terms of...

If you'd like to discuss any further details or suggestions, please provide your contact information:

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