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Mount Carmel Infusion Services - 2026 Satisfaction Survey

Thank you for choosing Mount Carmel Infusion Services to provide you with your infusion medications. You have a choice of healthcare providers and we appreciate the trust you have placed in us. We take pride in what we do, and it is our goal to deliver exceptional care and customer service.

We ask that you take this 5 minute survey to help us better understand where we are doing well, and where we can improve our services to you.

To protect your privacy, this survey is completely anonymous. If you would like to provide further information or receive assistance about a concern, please call the Home Infusion team at 614-234-8426.

Thank you in advance for taking the time to complete our survey.
1.The home infusion pump was clean when it was delivered.
2.The home infusion pump worked properly.
3.The home infusion medications and supplies arrived before I needed them.
5
Always
4
Very Often
3
Sometimes
2
Rarely
1
Never
N/A
4.I knew who to call if I need help with my infusion therapy.
5.The response I received to phone calls for help on the weekends or during evening hours met my needs.
5
Always
4
Very Often
3
Sometimes
2
Rarely
1
Never
N/A
6.The infusion nurse or pharmacist informed me of the possible side effects of the infusion medication.
7.I understood the explanation of my financial (cost) responsibilities for infusion therapy.
8.Using the table below, rate how often each staff were courteous
5
Always
4
Very Often
3
Sometimes
2
Rarely
1
Never
N/A
Admissions Staff
Pharmacy Staff
Billing Staff
Delivery Staff
Nursing Staff
9.Using the table below, rate how often each staff were helpful
5
Always
4
Very Often
3
Sometimes
2
Rarely
1
Never
N/A
Admissions Staff
Pharmacy Staff
Billing Staff
Delivery Staff
Nursing Staff
10.I understood the instructions provided for:
Yes
No
N/A
How to wash my hands
How to give the home infusion medication(s)
How to care for the IV catheter
How to store the home infusion medication(s)
How to use the home infusions pump
11.I was satisfied with the overall quality of the services provided.
5
Strongly Agree
4
Agree
3
Neither Agree nor Disagree
2
Disagree
1
Strongly Disagree
N/A
12.I would recommend this infusion company to my friends and family.
5
Strongly Agree
4
Agree
3
Neither Agree nor Disagree
2
Disagree
1
Strongly Disagree
N/A
13.Do you have any other comments, questions, or concerns?