Skip to content
Client Feedback Survey
Introduction
On behalf of the team at MCAG, thank you for taking the time to provide feedback. Your insights help us improve and build stronger relationships with our clients. This survey should take no more than 5 minutes to complete.
How long have you been a client of MCAG?
Less than a month
1-12 months
1-3 years
Over 3 years
Not sure
How did you learn about MCAG's class action settlement recovery service?
MCAG website
Social media (e.g., Facebook, LinkedIn, Instagram)
Online search (e.g., Google, Bing)
Email marketing or newsletter
Referral from a colleague or friend
Referral from a partner or vendor
Industry event or trade show
Print advertisement (e.g., magazine, brochure)
Direct outreach from an MCAG representative
Other (please specify)
How were you managing class action settlement recovery before you began to work with MCAG? Select all that apply.
We managed class action settlement recovery in-house with our Legal Department.
We managed class action settlement recovery in-house with our Finance Department.
No person or team was in charge. We managed each class action settlement as we became aware of them.
We used an MCAG competitor.
We didn't manage class action settlement recovery.
If you used a competitor of MCAG, can you please share who it was?
What made our service stand out from other options? Select all that apply.
Ease of Use: Simple and user-friendly process for claim filing and tracking.
Comprehensive Service: End-to-end support for identifying and recovering settlements.
Expertise: Deep knowledge of class action settlements and the claims process.
Transparency: Clear and upfront communication about fees, timelines, and expectations.
Cost-Effectiveness: Competitive pricing and value for the services provided.
Success Rate: Proven track record of recovering settlements for clients.
Customer Support: Responsive and knowledgeable support team.
Technology Integration: Information accessible via HUB for convenience.
Reputation: Positive reviews and recommendations from other clients.
Other (please specify)
What have you achieved using our class action settlement recovery service? How has our service made your life easier?
What has surprised you about our service?
On a scale of 1–5, how much do you trust MCAG to deliver on its promises?
1) Do not trust at all.
2) Very low trust.
3) Neutral.
4) Mostly trust.
5) Completely trust.
Trust
1) Do not trust at all.
2) Very low trust.
3) Neutral.
4) Mostly trust.
5) Completely trust.
On a scale of 1–5, how confident are you in MCAG's expertise and ability to handle your settlement recovery needs?
1) Not confident.
2) Very low confidence.
3) Neutral
4) Mostly confident.
5) Very confident
Confidence
1) Not confident.
2) Very low confidence.
3) Neutral
4) Mostly confident.
5) Very confident
On a scale of 1–5, how transparent is MCAG in communicating fees, processes, and outcomes?
1) Not transparent at all.
2) Very low transparency.
3) Neutral
4) Mostly transparent.
5) Completely transparent.
Transparency
1) Not transparent at all.
2) Very low transparency.
3) Neutral
4) Mostly transparent.
5) Completely transparent.
Would you recommend MCAG to a colleague?
Yes
No
What could MCAG do to enhance your trust and confidence in our services?
