Customer Satisfaction Survey Listening to customers has always been important to us. Your feedback will help us better serve people like you! Question Title * 1. How long have you been a customer of Martinizing Dry Cleaning? Less than six months Six months to a year 1 - 2 years More than 2 years I am not a customer Question Title * 2. Which of the following services have you used at Martinizing Dry Cleaning before? (Please select all that apply.) Dry Cleaning Shirt/Jean launder,starch, and press Wash and Fold Press Only None of the above Question Title * 3. Overall, how would you rate the quality of your customer service experience? Very positive Somewhat positive Neutral Somewhat negative Very negative Question Title * 4. Overall, how satisfied are you with Martinizing Dry Cleaning? Extremely satisfied Very satisfied Somewhat satisfied Not so satisfied Not satisfied at all Question Title * 5. How well does our services meet your needs? Extremely well Very well Somewhat well Not so well Not at all well Question Title * 6. How would you rate the quality of our service? Very high quality High quality Neither high nor low quality Low quality Very low quality Question Title * 7. How would you rate the value for money of our service? Excellent Above average Average Below average Poor Question Title * 8. How responsive have we been to your questions or concerns? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable Question Title * 9. How likely are you to use our services again? Extremely likely Very likely Somewhat likely Not so likely Not at all likely Question Title * 10. How likely is it that you would recommend Martinizing Dry Cleaning to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 11. Do you have any other comments, questions, or concerns? Done
