Guest Experience Survey

Dear Valued Guests,

Thank you very much for staying at Hotel Majestic Saigon recently. In our continuous effort to serve you better in the future, please help us by completing this Comment Card. Your kind co-operation is highly appreciated.

The Hotel Management.

Question Title

* PERSONAL DETAILS

Guest name

Room number

Check-in

Check-out

Email address

Question Title

* YOUR FIRST IMPRESSION

	Exceed expectation (10)	9	8	7	6	5	4	3	2	Below expectation (1)	N/A
Accuracy of reservation	Accuracy of reservation Exceed expectation (10)	Accuracy of reservation 9	Accuracy of reservation 8	Accuracy of reservation 7	Accuracy of reservation 6	Accuracy of reservation 5	Accuracy of reservation 4	Accuracy of reservation 3	Accuracy of reservation 2	Accuracy of reservation Below expectation (1)	Accuracy of reservation N/A
Efficiency of check-in	Efficiency of check-in Exceed expectation (10)	Efficiency of check-in 9	Efficiency of check-in 8	Efficiency of check-in 7	Efficiency of check-in 6	Efficiency of check-in 5	Efficiency of check-in 4	Efficiency of check-in 3	Efficiency of check-in 2	Efficiency of check-in Below expectation (1)	Efficiency of check-in N/A
Courtesy, friendliness of check-in staff	Courtesy, friendliness of check-in staff Exceed expectation (10)	Courtesy, friendliness of check-in staff 9	Courtesy, friendliness of check-in staff 8	Courtesy, friendliness of check-in staff 7	Courtesy, friendliness of check-in staff 6	Courtesy, friendliness of check-in staff 5	Courtesy, friendliness of check-in staff 4	Courtesy, friendliness of check-in staff 3	Courtesy, friendliness of check-in staff 2	Courtesy, friendliness of check-in staff Below expectation (1)	Courtesy, friendliness of check-in staff N/A
Timeliness of luggage delivery	Timeliness of luggage delivery Exceed expectation (10)	Timeliness of luggage delivery 9	Timeliness of luggage delivery 8	Timeliness of luggage delivery 7	Timeliness of luggage delivery 6	Timeliness of luggage delivery 5	Timeliness of luggage delivery 4	Timeliness of luggage delivery 3	Timeliness of luggage delivery 2	Timeliness of luggage delivery Below expectation (1)	Timeliness of luggage delivery N/A
Helpfulness of concierge, bellman	Helpfulness of concierge, bellman Exceed expectation (10)	Helpfulness of concierge, bellman 9	Helpfulness of concierge, bellman 8	Helpfulness of concierge, bellman 7	Helpfulness of concierge, bellman 6	Helpfulness of concierge, bellman 5	Helpfulness of concierge, bellman 4	Helpfulness of concierge, bellman 3	Helpfulness of concierge, bellman 2	Helpfulness of concierge, bellman Below expectation (1)	Helpfulness of concierge, bellman N/A
Telephone Operator, message delivery	Telephone Operator, message delivery Exceed expectation (10)	Telephone Operator, message delivery 9	Telephone Operator, message delivery 8	Telephone Operator, message delivery 7	Telephone Operator, message delivery 6	Telephone Operator, message delivery 5	Telephone Operator, message delivery 4	Telephone Operator, message delivery 3	Telephone Operator, message delivery 2	Telephone Operator, message delivery Below expectation (1)	Telephone Operator, message delivery N/A
Business Centre assistance	Business Centre assistance Exceed expectation (10)	Business Centre assistance 9	Business Centre assistance 8	Business Centre assistance 7	Business Centre assistance 6	Business Centre assistance 5	Business Centre assistance 4	Business Centre assistance 3	Business Centre assistance 2	Business Centre assistance Below expectation (1)	Business Centre assistance N/A
Tour Desk and Limousine service	Tour Desk and Limousine service Exceed expectation (10)	Tour Desk and Limousine service 9	Tour Desk and Limousine service 8	Tour Desk and Limousine service 7	Tour Desk and Limousine service 6	Tour Desk and Limousine service 5	Tour Desk and Limousine service 4	Tour Desk and Limousine service 3	Tour Desk and Limousine service 2	Tour Desk and Limousine service Below expectation (1)	Tour Desk and Limousine service N/A
Overall Arrival Experience	Overall Arrival Experience Exceed expectation (10)	Overall Arrival Experience 9	Overall Arrival Experience 8	Overall Arrival Experience 7	Overall Arrival Experience 6	Overall Arrival Experience 5	Overall Arrival Experience 4	Overall Arrival Experience 3	Overall Arrival Experience 2	Overall Arrival Experience Below expectation (1)	Overall Arrival Experience N/A
Efficiency of check-out	Efficiency of check-out Exceed expectation (10)	Efficiency of check-out 9	Efficiency of check-out 8	Efficiency of check-out 7	Efficiency of check-out 6	Efficiency of check-out 5	Efficiency of check-out 4	Efficiency of check-out 3	Efficiency of check-out 2	Efficiency of check-out Below expectation (1)	Efficiency of check-out N/A
Staff friendliness during check-out	Staff friendliness during check-out Exceed expectation (10)	Staff friendliness during check-out 9	Staff friendliness during check-out 8	Staff friendliness during check-out 7	Staff friendliness during check-out 6	Staff friendliness during check-out 5	Staff friendliness during check-out 4	Staff friendliness during check-out 3	Staff friendliness during check-out 2	Staff friendliness during check-out Below expectation (1)	Staff friendliness during check-out N/A
Timeliness of luggage pick-up	Timeliness of luggage pick-up Exceed expectation (10)	Timeliness of luggage pick-up 9	Timeliness of luggage pick-up 8	Timeliness of luggage pick-up 7	Timeliness of luggage pick-up 6	Timeliness of luggage pick-up 5	Timeliness of luggage pick-up 4	Timeliness of luggage pick-up 3	Timeliness of luggage pick-up 2	Timeliness of luggage pick-up Below expectation (1)	Timeliness of luggage pick-up N/A
Overall Departure Experience	Overall Departure Experience Exceed expectation (10)	Overall Departure Experience 9	Overall Departure Experience 8	Overall Departure Experience 7	Overall Departure Experience 6	Overall Departure Experience 5	Overall Departure Experience 4	Overall Departure Experience 3	Overall Departure Experience 2	Overall Departure Experience Below expectation (1)	Overall Departure Experience N/A
Experienced problem during the stay	Experienced problem during the stay Exceed expectation (10)	Experienced problem during the stay 9	Experienced problem during the stay 8	Experienced problem during the stay 7	Experienced problem during the stay 6	Experienced problem during the stay 5	Experienced problem during the stay 4	Experienced problem during the stay 3	Experienced problem during the stay 2	Experienced problem during the stay Below expectation (1)	Experienced problem during the stay N/A
The way the problem was handled	The way the problem was handled Exceed expectation (10)	The way the problem was handled 9	The way the problem was handled 8	The way the problem was handled 7	The way the problem was handled 6	The way the problem was handled 5	The way the problem was handled 4	The way the problem was handled 3	The way the problem was handled 2	The way the problem was handled Below expectation (1)	The way the problem was handled N/A

Please specify for any high or low scores

Question Title

* YOUR ROOM

	Exceed Expectation (10)	9	8	7	6	5	4	3	2	Below Expectation (1)	N/A
Cleanliness of guest room	Cleanliness of guest room Exceed Expectation (10)	Cleanliness of guest room 9	Cleanliness of guest room 8	Cleanliness of guest room 7	Cleanliness of guest room 6	Cleanliness of guest room 5	Cleanliness of guest room 4	Cleanliness of guest room 3	Cleanliness of guest room 2	Cleanliness of guest room Below Expectation (1)	Cleanliness of guest room N/A
Comfort of bed and pillow	Comfort of bed and pillow Exceed Expectation (10)	Comfort of bed and pillow 9	Comfort of bed and pillow 8	Comfort of bed and pillow 7	Comfort of bed and pillow 6	Comfort of bed and pillow 5	Comfort of bed and pillow 4	Comfort of bed and pillow 3	Comfort of bed and pillow 2	Comfort of bed and pillow Below Expectation (1)	Comfort of bed and pillow N/A
Air freshness	Air freshness Exceed Expectation (10)	Air freshness 9	Air freshness 8	Air freshness 7	Air freshness 6	Air freshness 5	Air freshness 4	Air freshness 3	Air freshness 2	Air freshness Below Expectation (1)	Air freshness N/A
Maintenance and upkeep	Maintenance and upkeep Exceed Expectation (10)	Maintenance and upkeep 9	Maintenance and upkeep 8	Maintenance and upkeep 7	Maintenance and upkeep 6	Maintenance and upkeep 5	Maintenance and upkeep 4	Maintenance and upkeep 3	Maintenance and upkeep 2	Maintenance and upkeep Below Expectation (1)	Maintenance and upkeep N/A
Laundry experience	Laundry experience Exceed Expectation (10)	Laundry experience 9	Laundry experience 8	Laundry experience 7	Laundry experience 6	Laundry experience 5	Laundry experience 4	Laundry experience 3	Laundry experience 2	Laundry experience Below Expectation (1)	Laundry experience N/A
Staff friendliness and helpfulness	Staff friendliness and helpfulness Exceed Expectation (10)	Staff friendliness and helpfulness 9	Staff friendliness and helpfulness 8	Staff friendliness and helpfulness 7	Staff friendliness and helpfulness 6	Staff friendliness and helpfulness 5	Staff friendliness and helpfulness 4	Staff friendliness and helpfulness 3	Staff friendliness and helpfulness 2	Staff friendliness and helpfulness Below Expectation (1)	Staff friendliness and helpfulness N/A

Please specify for any high or low scores

Question Title

* FOOD QUALITY (Please help us to rate the below restaurants and outlets)

	Exceed Expectation (10)	9	8	7	6	5	4	3	2	Below Expectation (1)	N/A
Catinat Lounge	Catinat Lounge Exceed Expectation (10)	Catinat Lounge 9	Catinat Lounge 8	Catinat Lounge 7	Catinat Lounge 6	Catinat Lounge 5	Catinat Lounge 4	Catinat Lounge 3	Catinat Lounge 2	Catinat Lounge Below Expectation (1)	Catinat Lounge N/A
Le Royal Saigon	Le Royal Saigon Exceed Expectation (10)	Le Royal Saigon 9	Le Royal Saigon 8	Le Royal Saigon 7	Le Royal Saigon 6	Le Royal Saigon 5	Le Royal Saigon 4	Le Royal Saigon 3	Le Royal Saigon 2	Le Royal Saigon Below Expectation (1)	Le Royal Saigon N/A
Buffet Breakfast	Buffet Breakfast Exceed Expectation (10)	Buffet Breakfast 9	Buffet Breakfast 8	Buffet Breakfast 7	Buffet Breakfast 6	Buffet Breakfast 5	Buffet Breakfast 4	Buffet Breakfast 3	Buffet Breakfast 2	Buffet Breakfast Below Expectation (1)	Buffet Breakfast N/A
Breeze Sky bar	Breeze Sky bar Exceed Expectation (10)	Breeze Sky bar 9	Breeze Sky bar 8	Breeze Sky bar 7	Breeze Sky bar 6	Breeze Sky bar 5	Breeze Sky bar 4	Breeze Sky bar 3	Breeze Sky bar 2	Breeze Sky bar Below Expectation (1)	Breeze Sky bar N/A
Serenade	Serenade Exceed Expectation (10)	Serenade 9	Serenade 8	Serenade 7	Serenade 6	Serenade 5	Serenade 4	Serenade 3	Serenade 2	Serenade Below Expectation (1)	Serenade N/A
M.bar	M.bar Exceed Expectation (10)	M.bar 9	M.bar 8	M.bar 7	M.bar 6	M.bar 5	M.bar 4	M.bar 3	M.bar 2	M.bar Below Expectation (1)	M.bar N/A
Room Service	Room Service Exceed Expectation (10)	Room Service 9	Room Service 8	Room Service 7	Room Service 6	Room Service 5	Room Service 4	Room Service 3	Room Service 2	Room Service Below Expectation (1)	Room Service N/A

Please specify for any high or low scores

Question Title

* BEVERAGE QUALITY (Please help us to rate the below restaurants and outlets)

	Exceed Expectation (10)	9	8	7	6	5	4	3	2	Below Expectation (1)	N/A
Catinat Lounge	Catinat Lounge Exceed Expectation (10)	Catinat Lounge 9	Catinat Lounge 8	Catinat Lounge 7	Catinat Lounge 6	Catinat Lounge 5	Catinat Lounge 4	Catinat Lounge 3	Catinat Lounge 2	Catinat Lounge Below Expectation (1)	Catinat Lounge N/A
Le Royal Saigon	Le Royal Saigon Exceed Expectation (10)	Le Royal Saigon 9	Le Royal Saigon 8	Le Royal Saigon 7	Le Royal Saigon 6	Le Royal Saigon 5	Le Royal Saigon 4	Le Royal Saigon 3	Le Royal Saigon 2	Le Royal Saigon Below Expectation (1)	Le Royal Saigon N/A
Buffet Breakfast	Buffet Breakfast Exceed Expectation (10)	Buffet Breakfast 9	Buffet Breakfast 8	Buffet Breakfast 7	Buffet Breakfast 6	Buffet Breakfast 5	Buffet Breakfast 4	Buffet Breakfast 3	Buffet Breakfast 2	Buffet Breakfast Below Expectation (1)	Buffet Breakfast N/A
Breeze Sky bar	Breeze Sky bar Exceed Expectation (10)	Breeze Sky bar 9	Breeze Sky bar 8	Breeze Sky bar 7	Breeze Sky bar 6	Breeze Sky bar 5	Breeze Sky bar 4	Breeze Sky bar 3	Breeze Sky bar 2	Breeze Sky bar Below Expectation (1)	Breeze Sky bar N/A
Serenade	Serenade Exceed Expectation (10)	Serenade 9	Serenade 8	Serenade 7	Serenade 6	Serenade 5	Serenade 4	Serenade 3	Serenade 2	Serenade Below Expectation (1)	Serenade N/A
M.bar	M.bar Exceed Expectation (10)	M.bar 9	M.bar 8	M.bar 7	M.bar 6	M.bar 5	M.bar 4	M.bar 3	M.bar 2	M.bar Below Expectation (1)	M.bar N/A
Room Service	Room Service Exceed Expectation (10)	Room Service 9	Room Service 8	Room Service 7	Room Service 6	Room Service 5	Room Service 4	Room Service 3	Room Service 2	Room Service Below Expectation (1)	Room Service N/A

Please specify for any high or low scores

Question Title

* QUALITY OF SERVICE (Please consider your experience at the below restaurants and outlets)

	Exceed Expectation (10)	9	8	7	6	5	4	3	2	Below Expectation (1)	N/A
Catinat Lounge	Catinat Lounge Exceed Expectation (10)	Catinat Lounge 9	Catinat Lounge 8	Catinat Lounge 7	Catinat Lounge 6	Catinat Lounge 5	Catinat Lounge 4	Catinat Lounge 3	Catinat Lounge 2	Catinat Lounge Below Expectation (1)	Catinat Lounge N/A
Le Royal Saigon	Le Royal Saigon Exceed Expectation (10)	Le Royal Saigon 9	Le Royal Saigon 8	Le Royal Saigon 7	Le Royal Saigon 6	Le Royal Saigon 5	Le Royal Saigon 4	Le Royal Saigon 3	Le Royal Saigon 2	Le Royal Saigon Below Expectation (1)	Le Royal Saigon N/A
Buffet Breakfast	Buffet Breakfast Exceed Expectation (10)	Buffet Breakfast 9	Buffet Breakfast 8	Buffet Breakfast 7	Buffet Breakfast 6	Buffet Breakfast 5	Buffet Breakfast 4	Buffet Breakfast 3	Buffet Breakfast 2	Buffet Breakfast Below Expectation (1)	Buffet Breakfast N/A
Breeze Sky bar	Breeze Sky bar Exceed Expectation (10)	Breeze Sky bar 9	Breeze Sky bar 8	Breeze Sky bar 7	Breeze Sky bar 6	Breeze Sky bar 5	Breeze Sky bar 4	Breeze Sky bar 3	Breeze Sky bar 2	Breeze Sky bar Below Expectation (1)	Breeze Sky bar N/A
Serenade	Serenade Exceed Expectation (10)	Serenade 9	Serenade 8	Serenade 7	Serenade 6	Serenade 5	Serenade 4	Serenade 3	Serenade 2	Serenade Below Expectation (1)	Serenade N/A
M.bar	M.bar Exceed Expectation (10)	M.bar 9	M.bar 8	M.bar 7	M.bar 6	M.bar 5	M.bar 4	M.bar 3	M.bar 2	M.bar Below Expectation (1)	M.bar N/A
Room Service	Room Service Exceed Expectation (10)	Room Service 9	Room Service 8	Room Service 7	Room Service 6	Room Service 5	Room Service 4	Room Service 3	Room Service 2	Room Service Below Expectation (1)	Room Service N/A

Please specify for any high or low scores

Question Title

* OTHER SERVICES

	Exceed Expectation (10)	9	8	7	6	5	4	3	2	Below Expectation (1)	N/A
Gym and Swimming pool	Gym and Swimming pool Exceed Expectation (10)	Gym and Swimming pool 9	Gym and Swimming pool 8	Gym and Swimming pool 7	Gym and Swimming pool 6	Gym and Swimming pool 5	Gym and Swimming pool 4	Gym and Swimming pool 3	Gym and Swimming pool 2	Gym and Swimming pool Below Expectation (1)	Gym and Swimming pool N/A
Spa and Massage	Spa and Massage Exceed Expectation (10)	Spa and Massage 9	Spa and Massage 8	Spa and Massage 7	Spa and Massage 6	Spa and Massage 5	Spa and Massage 4	Spa and Massage 3	Spa and Massage 2	Spa and Massage Below Expectation (1)	Spa and Massage N/A
Quietness of guest room	Quietness of guest room Exceed Expectation (10)	Quietness of guest room 9	Quietness of guest room 8	Quietness of guest room 7	Quietness of guest room 6	Quietness of guest room 5	Quietness of guest room 4	Quietness of guest room 3	Quietness of guest room 2	Quietness of guest room Below Expectation (1)	Quietness of guest room N/A
Internet service	Internet service Exceed Expectation (10)	Internet service 9	Internet service 8	Internet service 7	Internet service 6	Internet service 5	Internet service 4	Internet service 3	Internet service 2	Internet service Below Expectation (1)	Internet service N/A

Please specify for any high or low scores

Question Title

* YOUR OVERALL STAY EXPERIENCE

	Strongly Agree (10)	9	8	7	6	5	4	3	2	Strongly Disagree (1)
I was satisfied with my stay	I was satisfied with my stay Strongly Agree (10)	I was satisfied with my stay 9	I was satisfied with my stay 8	I was satisfied with my stay 7	I was satisfied with my stay 6	I was satisfied with my stay 5	I was satisfied with my stay 4	I was satisfied with my stay 3	I was satisfied with my stay 2	I was satisfied with my stay Strongly Disagree (1)
I would return again	I would return again Strongly Agree (10)	I would return again 9	I would return again 8	I would return again 7	I would return again 6	I would return again 5	I would return again 4	I would return again 3	I would return again 2	I would return again Strongly Disagree (1)
I would recommend to others	I would recommend to others Strongly Agree (10)	I would recommend to others 9	I would recommend to others 8	I would recommend to others 7	I would recommend to others 6	I would recommend to others 5	I would recommend to others 4	I would recommend to others 3	I would recommend to others 2	I would recommend to others Strongly Disagree (1)

Question Title

* ADDITIONAL COMMENTS AND SUGGESTIONS

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* OUTSTANDING STAFF

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* HOW DID YOU KNOW ABOUT US?

Tour Operators / Travel agents

Company

Word of mouth

Hotel Website

Agoda

TripAdvisor

Other online booking

Magazine, newspaper

Google

Facebook

Other

THANK YOU FOR SHARING YOUR COMMENTS, WE ARE LOOKING FORWARD TO WELCOMING AGAIN AT HOTEL MAJESTIC SAIGON!