Dear Valued Guests,

Thank you very much for staying at Hotel Majestic Saigon recently. In our continuous effort to serve you better in the future, please help us by completing this Comment Card. Your kind co-operation is highly appreciated.
 
The Hotel Management.

PERSONAL DETAILS

Question Title

* PERSONAL DETAILS

YOUR FIRST IMPRESSION

Question Title

* YOUR FIRST IMPRESSION

  Exceed expectation
(10)
9 8 7 6 5 4 3 2 Below expectation
(1)
N/A
Accuracy of reservation
Efficiency of check-in
Courtesy, friendliness of check-in staff
Timeliness of luggage delivery
Helpfulness of concierge, bellman
Telephone Operator, message delivery
Business Centre assistance
Tour Desk and Limousine service
Overall Arrival Experience
Efficiency of check-out
Staff friendliness during check-out
Timeliness of luggage pick-up
Overall Departure Experience
Experienced problem during the stay
The way the problem was handled
YOUR ROOM

Question Title

* YOUR ROOM

  Exceed Expectation
(10)
9 8 7 6 5 4 3 2 Below Expectation
(1)
N/A
Cleanliness of guest room
Comfort of bed and pillow
Air freshness
Maintenance and upkeep
Laundry experience
Staff friendliness and helpfulness
FOOD QUALITY (Please help us to rate the below restaurants and outlets)

Question Title

* FOOD QUALITY (Please help us to rate the below restaurants and outlets)

  Exceed Expectation
(10)
9 8 7 6 5 4 3 2 Below Expectation
(1)
N/A
Catinat Lounge
Le Royal Saigon
Buffet Breakfast
Breeze Sky bar
Serenade
M.bar
Room Service
BEVERAGE QUALITY (Please help us to rate the below restaurants and outlets)

Question Title

* BEVERAGE QUALITY (Please help us to rate the below restaurants and outlets)

  Exceed Expectation
(10)
9 8 7 6 5 4 3 2 Below Expectation
(1)
N/A
Catinat Lounge
Le Royal Saigon
Buffet Breakfast
Breeze Sky bar
Serenade
M.bar
Room Service
QUALITY OF SERVICE (Please consider your experience at the below restaurants and outlets)

Question Title

* QUALITY OF SERVICE (Please consider your experience at the below restaurants and outlets)

  Exceed Expectation
(10)
9 8 7 6 5 4 3 2 Below Expectation
(1)
N/A
Catinat Lounge
Le Royal Saigon
Buffet Breakfast
Breeze Sky bar
Serenade
M.bar
Room Service
OTHER SERVICES

Question Title

* OTHER SERVICES

  Exceed Expectation
(10)
9 8 7 6 5 4 3 2 Below Expectation
(1)
N/A
Gym and Swimming pool
Spa and Massage
Quietness of guest room
Internet service
YOUR OVERALL STAY EXPERIENCE

Question Title

* YOUR OVERALL STAY EXPERIENCE

  Strongly Agree
(10)
9 8 7 6 5 4 3 2 Strongly Disagree
(1)
I was satisfied with my stay
I would return again
I would recommend to others
ADDITIONAL COMMENTS AND SUGGESTIONS

Question Title

* ADDITIONAL COMMENTS AND SUGGESTIONS

OUTSTANDING STAFF

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* OUTSTANDING STAFF

HOW DID YOU KNOW ABOUT US?

Question Title

* HOW DID YOU KNOW ABOUT US?

THANK YOU FOR SHARING YOUR COMMENTS, WE ARE LOOKING FORWARD TO WELCOMING AGAIN AT HOTEL MAJESTIC SAIGON!

T