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YMCA

3.YMCA

The Mahaska County YMCA is interested in serving you better. The purpose of this survey is to evaluate the effectiveness of our YMCA in meeting our community needs for planning purposes. There are no right or wrong answers. Please give your honest opinion! All responses are confidential. The survey will not take more than 15 minutes to complete. Thank you for your support!
1.Select one of the following that best applies to you and your relationship with the Mahaska YMCA.
2.Do you recall seeing, hearing, or receiving any promotions for the Mahaska YMCA in the past six months? (select all that apply)
3.If you are a member, how often do you use the Mahaska YMCA facilities or programs? (select one)
4.Below is a list of programs and activities that some members have requested informally in recent months. Please indicate which of the following activities that you or members of your household would like to participate in with the Mahaska YMCA.
Not interested at all
Somewhat not interested
Somewhat interested
Very interested
Aerobic fitness
Strength and flexibility training
Teen recreational activities
Skateboarding
Karate/Taekwondo
Archery lessons
BB gun lessons
Baton
Dance
Cheerleading
Parent-child gym and swim
Parent-child recreational activities
Yoga
Zumba
Jogging/walking organized activities
Fitness testing
Weight reduction
Nutrition education
CPR certification courses
Parenting classes
Dodgeball
5.What other recreational, enrichment, sports or fitness programs are you and your family members interested in that are not available in Mahaska County?
6.We would like for you to evaluate our service to our community. Please review the following list of items and rate our performance for each of them on a scale of 1-6 with 1 being very poor and 6 being very good. If you rate us at 3 or less on any item, please take a few moments to explain the specific concerns that you would like to see addressed.

Customer Service
very poor (1)
poor (2)
somewhat poor (3)
somewhat good (4)
good (5)
very good (6)
Unsure/do not know
Friendliness of YMCA staff
Timeliness of YMCA staff
Knowledge of YMCA staff during program/activity registration
Ease of program/activity registration process
Ease of program/activity payment process
7.We would like for you to evaluate our service to our community. Please review the following list of items and rate our performance for each of them on a scale of 1-6 with 1 being very poor and 6 being very good. If you rate us at 3 or less on any item, please take a few moments to explain the specific concerns that you would like to see addressed.

Facilities & Equipment
very poor (1)
poor (2)
somewhat poor (3)
somewhat good (4)
good (5)
very good (6)
Unsure/do not know
Overall indoor facility cleanliness
Overall outdoor facility cleanliness
Cardio equipment availability
Cardio equipment condition
Weight equipment availability
Weight equipment condition
Pool availability
Pool condition
Whirlpool
Steam room
Locker room (boys, girls, men, women)
Fitness room
Child care rooms
Child care playground
Parking lot
Front entrance
Bruce Sedrel Day Camp (at Lake Keomah)
8.We would like for you to evaluate our service to our community. Please review the following list of items and rate our performance for each of them on a scale of 1-6 with 1 being very poor and 6 being very good. If you rate us at 3 or less on any item, please take a few moments to explain the specific concerns that you would like to see addressed.

Child Care
very poor (1)
poor (2)
somewhat poor (3)
somewhat good (4)
good (5)
very good (6)
Unsure/do not know
Quality of infant and toddler care
Accessibility of infant and toddler care
Quality of three-year-old preschool
Accessibility of three-year-old preschool
Quality of four-year-old PreK
Accessibility of four-year-old PreK
Quality of After School Fun Club (school-agers)
Accessibility of After School Fun Club (school-agers)
Quality of summer day camp (school-agers)
Accessibility of summer day camp (school-agers)
9.We would like for you to evaluate our service to our community. Please review the following list of items and rate our performance for each of them on a scale of 1-6 with 1 being very poor and 6 being very good. If you rate us at 3 or less on any item, please take a few moments to explain the specific concerns that you would like to see addressed.

Fitness and Programs
very poor (1)
poor (2)
somewhat poor (3)
somewhat good (4)
good (5)
very good (6)
Unsure/do not know
Quality of classes currently offered
Accessibility of classes currently offered
Quality of personal training
Accessibility of personal training
Quality of youth sports currently offered
Accessibility of youth sports currently offered
Quality of adult sports currently offered
Accessibility of adult sports currently offered
Quality of swimming lessons currently offered
Accessibility of swimming lessons
Quality of the youth competitive swim team program
Accessibility of the youth competitive swim team program
Accessibility of lap swim
Accessibility of open swim
Quality of gymnastics competitive team programs
Accessibility of gymnastics competitive team programs
Quality of gymnastics recreational classes
Accessibility of gymnastics recreational classes
10.In your opinion, what other strengths of the Mahaska YMCA do you see that we haven’t asked about?
11.In your opinion, what other concerns do you have that we haven’t asked about?
12.What suggestions do you have for short-term, immediate improvements at the Mahaska YMCA? Check all that apply.
13.What suggestions do you have for long-term improvements at the Mahaska YMCA that should be considered in our strategic planning process over the next year?
14.If you are not currently a member of the YMCA, what could we do to gain your patronage?
15.Please offer any other ideas, suggestions, or concerns that you have not already been able to address in previous questions.